Hi Team, We should be able to set both pre chat form and site notification trigger simultaneuosly. Thanks!2 votes
Needs to make plugins for better access for CMS softwares. we love osclass .3 votes
I have a Wix site. Would love to use tawk.to but you can't attach the chat window to the bottom of the page.
Your solution was to create a fixed footer and attach it to that as shown on this website: http://support5412.wixsite.com/tawktest
However the app Tidio Chat affixes itself to the bottom of the page without the need for a fixed footer (see my website www.cleanthemuk.com). You guys should figure out what they're doing and copy it and then I'll use your chat application.1 vote
its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way7 votes
For example, when a user is in a page with instructions, I would like the header to say: "Something isn't clear?"
and for the homepage I would like it to be: "Hey, need help?"3 votes
To be able to assign PROPERTY color if we have more than one PROPERTY set up1 vote
Where would you like to see the color indication?
have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button
have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button1 vote
If you make the chat window like intercom.io it will be a great product to use.6 votes
make it possible to change the possition of the banner to the left and right side of the page in a vertical position1 vote
Could you define a custom permission to configure the chat options in the drupal module.
Currently it is set to "administer site configuration" which is too generic"3 votes
By allowing sounds to the messaging
(ticketing) notifications on the web browser, this alerts the staff member
fully unlike just having a pop-up on the left hand side that may not even be
Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons6 votes
It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "1 vote
enable change of the colour of the square in monitoring - we have two, both beginning with I and the colours are too similar2 votes
When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.
Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..3 votes
Hi there Gustavo,
Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.
Hope this helps.
The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.1 vote
Spanish word for profile is "Perfil", it says "Perdil".1 vote
Thank you for pointing this out.
If you find more translation mistakes, you can submit them via https://crowdin.com/project/tawk/. That way all submissions will be available on LIVE much faster.
Hope this answers your request.
Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.
Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.1 vote
Need a lot more documentation or large community based forum for answering questions or solving problems
I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.1 vote
Hi there dear tawker,
We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.
In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/
Hope this helps!
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