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  1. 1 vote
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  2. 2 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. f

    Needs to make plugins for better access for CMS softwares. we love osclass .

    3 votes
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  4. I have a Wix site. Would love to use tawk.to but you can't attach the chat window to the bottom of the page.

    Your solution was to create a fixed footer and attach it to that as shown on this website: http://support5412.wixsite.com/tawktest

    However the app Tidio Chat affixes itself to the bottom of the page without the need for a fixed footer (see my website www.cleanthemuk.com). You guys should figure out what they're doing and copy it and then I'll use your chat application.

    1 vote
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  5. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
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    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make it possible to modify the widget for different pages

    For example, when a user is in a page with instructions, I would like the header to say: "Something isn't clear?"
    and for the homepage I would like it to be: "Hey, need help?"

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. color set up

    To be able to assign PROPERTY color if we have more than one PROPERTY set up

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button

    have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button

    1 vote
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  9. Make chat window like intercm.io.

    If you make the chat window like intercom.io it will be a great product to use.

    6 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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  11. define a custom permission to configure the chat options in the drupal module.

    Could you define a custom permission to configure the chat options in the drupal module.
    Currently it is set to "administer site configuration" which is too generic"

    3 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Like / Dislike Spam

    Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons

    6 votes
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  14. It will be very helpful if you add a feature of automatic reply by joining the ticket just like

    It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "

    1 vote
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  15. 2 votes
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  16. Notifications with fast answers

    When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.

    Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Gustavo,

    Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.

    Hope this helps.

  17. Alter the appearance of the chat widget when offline in mobile to highlight is a chat system

    The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Spanish traslation typo.

    Spanish word for profile is "Perfil", it says "Perdil".

    1 vote
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  19. Keep the agent's last WIP message if the user disconnects/ends the chat

    Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

    Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need a lot more documentation or large community based forum for answering questions or solving problems

    I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

    In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

    Hope this helps!

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