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  1. after using visitor{} in logged-in state, it working great. But but clients without login, they don't ask name, email etc.

    I am using visitor {} api in my site, so that member don't have to put name, email in chat startup. But it is not working for non logged-in clients.

    I want both pre chat form and visitor api at the same time.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit options for the Visitor name

    In the dashboard view of the history, it would be nice to be able to replace the Visitor ID number with a customer/client name

    1 vote
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  3. Make chat more persinalized

    Please make the feature when the trigger opens chat so it opened with specific agent with photo. This will cause more confidence for visitors and encourage increasingly to turn on the chat.

    1 vote
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  4. domain

    Allow Domain Restriction to use wildcards to block certain parts of your website e.g. mysite.com/forums/testing/* - Anything under testing and beyond would not show chat window

    1 vote
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  5. Add ability to create and enable trigger only for desktop /non-mobile widget

    Add ability to create and enable trigger only for desktop /non-mobile widget and vice-versa

    12 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make dashboard "site-aware"

    Dashboard can reflect statistics that may be misleading. Currently I have 2 sites, my own business, a client's of mine (which I rarely get online as operator) and the personal tawk one. I am usually online only for the first one (my own business). This means that in "Online" menu I have "Yes / No / No" set. With this selection I get live data from my own site, but statistics under it and on the right are from all sites (however I am online or not in them). This can make me anxious when I see "missed chats", which…

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Emails and messagem could be change and use another than english, could be like the control panel .

    Emails and messagem could be change and use another than english, could be like the control panel .

    1 vote
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  8. Disable like/dislike function or make it available at the end

    The rating system is only there for spam, for some people this might be fun to press. Therefore, an option to leave it after the chat is ended would be nice or edit the feature as it is but to avoid it being abused and spammed.

    6 votes
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  9. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Visual difference in dashboard chats

    In the back-end / dashboard the chats are less clear in who said what. I suggest the same visual appearance as front-end with speech bubbles to make it easier to quickly see who said what.

    3 votes
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  11. Could you add Total number of site Views to Tawk

    Could you add Total number of site Views to in historical page, it will help knowing site visitors

    6 votes
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  12. Display every visitor's action count directly in the monitoring dashboard

    Seeing the number of actions that a visitor is currently on, is arguably one of the strongest indicators of engagement.
    Currently, I find myself having to click on every visitor to see how deeply they are interacting and then analyse whether Chatting to them may be beneficial or not...

    Seeing their actions count straight away will give a very strong idea of who to focus on and who's worth exploring into.

    3 votes
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  13. Make it possible to have seperate statistics on your "sites" -not combined.

    Being able to see activity separated on each website ive added would be ideal, not a total combination.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please show "position title" in select field when joining chat

    I have different aliases with the same name but different job titles. When I join a chat I can chose which alias (name) to use but they are all the same.

    Please include the job title in the select field!

    3 votes
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  15. Instead of havind button "End Chat" to have just "Minimize" even if conversation is started

    If I trigger an automation message, like
    "Do you have a question? I am here to assist you"

    Most users want to close it, and click "X" end chat, but it ask them again "End Chat" or "Cancel" so they don't read and get frustrated... and leave the website...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

    1 vote
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  18. Can you use a mouse click to sen a message instead of using the Enter key?

    Can you use a mouse click to sen a message instead of using the Enter key?

    3 votes
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  19. quick update of customer left the site

    we see when a neew visitor come it inform quickly but in most cases when someone left the page it still show that they are online in some case we had close the window for almost 15 minutes and it still show as it is monitring 1 person from the site !!! it has to be able to update visitors who left as quickly as it do for new visitors thanks

    3 votes
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  20. Add .po file to the plugin

    It would be great if you could add .po file to the WordPress Tawk.to plugin so people could translate everything in the plugin. For example now cannot translate the "X has joined the conversation".

    For a free plugin, I'd say 5/5 still! :)

    4 votes
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