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  1. Notifications with fast answers

    When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.

    Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Gustavo,

    Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.

    Hope this helps.

  2. Alter the appearance of the chat widget when offline in mobile to highlight is a chat system

    The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Spanish traslation typo.

    Spanish word for profile is "Perfil", it says "Perdil".

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Keep the agent's last WIP message if the user disconnects/ends the chat

    Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

    Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need a lot more documentation or large community based forum for answering questions or solving problems

    I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

    In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

    Hope this helps!

  6. I need to enter a second message in an advanced trigger

    My advanced triggers need to carry a second message - possibly marketing.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Exclude one particular account from receiving offline notifications

    It would be great if we could just exclude one particular account from receiving offline notifications.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a trigger condition for history pages

    "Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.

    Example: if visitor was on contact page once, don't ask him if he needs help.

    1 vote
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  11. to please also save the browser type in history with visitor details.

    to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. make it possible to move our attention image around

    I was thinking you could make it to where we can move the attention bubble image around to where we would like it.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Determine tablet for "hide in mobile"

    We need set to be able to set breakpoints instead of "hide in mobile" option to determine if chat should show or not. Modern tablets have excellent viewports, just as good as the desktop, but is disabled when "hide in mobile". It shouldn't be this way.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make Departments as Global setting for all properties

    Hello

    Creating departments are very common and flexible option for visitors to directly communicate with right departments.
    There are no any option in your chat software for that to create the departments globally for all configured websites.

    And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

    So i request you to add this feaute in your chat software as global setting.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we can only add one image per block.

    Alternatively, you can create a collage with 2 images and upload it as a single image.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Newsletter subscription

    In the chat widget, when the users fill the form with their contacts, it would be nice to have a checkbox for the user to agree to the terms and conditions and subscribe to a newsletter.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    A newsletter subscription form is currently not available in our chat widget.

    Alternatively, you can add a link to your form redirecting them to your newsletter site.

    Helpful links:

    1. Using the Pre-Chat form -
    https://help.tawk.to/article/using-the-pre-chat-form

    2. Customizing the widget header and body cards -
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Link to chat to a particular agent

    List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.

    This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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