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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. A list for admins to see how many chats each member of their team got in a period

    It would be pretty nice to have a list of all your team members (by department or all) and the number of chats they got in a period

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ecoommerce Transaction Tracking

    I would like to be able to track if a chat led to an ecommerce transaction.

    4 votes
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  3. It will be very helpful if we can start triggers while we are offline.

    It will be very helpful if we can start triggers while we are offline. For instance we want to offer a helpful instructional video on checkout for every on eon the checkout page for more than 20 sec but triggers wont start when we are offline.

    1 vote
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  4. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Online status smart enabling feature for small teams, Please VOTE UP.

    Hi Everyone,
    let me start by saying that tawkto is an excellent tool, however, being a team of one for answering chats (and runnign operations) it feels rather cumbersome as literally every morning on top of logging into another zillion of dashboards I should remind myself to be logged into tawkto as well.
    Could we please implement a smart enable online chat status feature for smaller teams 4 people or less that works automatically?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Display the Knowledge base articles in the popup widget if the customer support is not available.

    The knowledgebase is a good idea, but I think it makes more sense if those articles can be displayed to our visitors when the customer support is not online.

    1 vote
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  7. There should be a chat option in YTviews.

    There should be a chat option in YTviews. Because we get instant response. Where now chat option is not available so every time I have to mail. And I don't get any response in mail. So there should be a chat option in YTviews

    3 votes
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  8. om het mailadres in de pre-chat te controleren op echtheid. Nu kan je ook een spatie of een letter ingeven als bezoeker.

    Je kan als bezoeker eender wel karakter ingeven bij het verplicht mailadres-veld. Dat maakt de chat waardeloos. kunnen jullie op echtheid controleren of de @ als een van de verplichte karakters maken?

    1 vote
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  9. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. ASSIGNATION ACTION IN TRIGGER

    Can you add new Action in the trigger to assign a chat to a specific user or department based on context (condition)

    To manage a customer support with multiple departments, assignation rules are mandatory.

    The current department integration is quite limited with only the possibility to use department with the pre-form.

    3 votes
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  11. Updated Chat bubble icon on mobile

    HI Guys- the current graphic that is the chat icon on mobile looks like a blob. I'm now seeing a lot of customer comments that it doesn't look like a conversation bubble . Can we enter a new icon that looks more like a chat icon.

    4 votes
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  12. Notification Sound on trigger

    Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

    3 votes
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  13. Get notified right when a customer opens a chat window

    Right now it appears the only options for notifications are:

    1) When a customer visits the page, which would send me far too many notifications from people who never try to chat, or
    2) When the first message is sent, which by definition means that any time I spend picking up my phone and entering the app is time that the user is waiting for a response.

    It would be much more useful to get a notification right when the chat window is first opened, so I could start preparing to respond. Shaving even a couple seconds off that initial…

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to add a default message

    It's a lot more personable if you can send a message right when the customer opens the chat box. Currently, the customer has to initiate the conversation, and it would be a much better experience if they could immediately be greeted with a message like "Hi my name is Bob, what can I do for you today?"

    3 votes
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  15. How to activate Roku com link code

    Roku accounts are important if you registered Roku. When you create a roku.com/link account, it will save the channel that has been installed, removed or added. You will also receive a notification for Roku in your account. You must use the email address and password for the account that is strong. With Roku subscription, you can manage your subscription channels Roku. visit https://www.my-rokcomlink.com/

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make customer chat box prompt slightly darker.

    "Write a reply.." in the customer chat box is very faint. I think it would be better if it were slightly darker.

    1 vote
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  17. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    19 votes
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  18. make triggers stop automatically when status is away

    We have triggers that pop up with a helpful message stating we are online and ready to help.
    Sometimes we are away from the desk and it would be really helpful if the automatic away status included stopping triggers.

    I understand from the customer support that this can be done through advanced triggers, but I thought I would mention here as it may be something that would be helpful to be simplified for a lot of users.

    1 vote
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  19. Test..Test

    Test ..Test

    1 vote
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  20. manager role vs just agent or admin

    You should have a manager option vs me adding someone as an admin who then can delete me as the admin. which is what occurred.

    1 vote
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