Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add the option to make chats private

    There should be an option to make chats private so that only the agent chatting, or maybe also an administrator, can see the chat.

    23 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the visitor overview columns customisable

    So that you can select which columns you want to see or hide. Also make them resizable.

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Great product - but I found that if I close the bubble - it's closed forever - or until I reset my cookies - the bubble is a great plus - it

    Closing the bubble should not be permanent. refreshing the page - or coming back for another session should reload the bubble. I closed the bubble just to see what happens and not I have to clean out cookies to get it back. Thanks - overall a wonderful product.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. It will be very helpful if you add a feature of automatic reply by joining the ticket just like

    It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Notifications with fast answers

    When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.

    Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Gustavo,

    Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.

    Hope this helps.

  10. Option to show the advanced trigger once per day

    Currently there is a limit for the trigger to once per visitor. I would like to enable "once per day per visitor" to allow the trigger to show to returning visitors, but not to often, so once per day would be a good frequency.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    If you want help setting up triggers and to know what is their full potential, please contact our support team. They will be happy to help you. You can contact them by going to our site and clicking the Widget. https://www.tawk.to/

    If this is a functionality that we don’t have, the support team will send the development team a request.

    Hope this helps.

  11. Better url parser

    Entering a "(note)" with an URL in the chat dialog includes the closing parenthesis in the URL - e.g.:

    xxxx (get more info on www.example.com/moreinfo)

    makes a wrong link to "http://www.example.com/moreinfo)"

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    What browser and OS are you using?
    Could you please contact our support team? They will gladly help you solve this issue and will inform the development team. You can contact support here: https://www.tawk.to/

    Hope this answers your request.

  12. allow Agents to store their IP addresses as Knowns so they don't show up in reporting

    When checking the reports and activities, it would be helpful to sort out the Agents' activities.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Alter the appearance of the chat widget when offline in mobile to highlight is a chat system

    The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Spanish traslation typo.

    Spanish word for profile is "Perfil", it says "Perdil".

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow to customize the mobile widget text

    Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
    It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

    61 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have an attention grabber for mobile. The widget will appear as either a bubble or a rectangular icon to visitors accessing your website with a mobile device.

    The word “Chat” in the rectangular widget can not be modified.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. start chat using javascript and passing an initial message (via script) during start

    Just like endChat JavaScript API, Can we please initiate the chat using JavaScript and at the same time passing an initial text (automatically).

    Say the api can be: Tawk_API.startChat(initialText);

    Reason why I am asking for the same: we are planning to use one automated chat (AI based) where some of the simple questions can be answered automatically. But if the AI based chat finds that the answer is not available in it's knowledge base, then it should pass the handle to human agent. Here where I am planning to use tawk.

    So, here 2 important points are there. The chat…

    35 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. color set up

    To be able to assign PROPERTY color if we have more than one PROPERTY set up

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. define a custom permission to configure the chat options in the drupal module.

    Could you define a custom permission to configure the chat options in the drupal module.
    Currently it is set to "administer site configuration" which is too generic"

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chatbox Redesign

    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Ho there Michael,

    Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

    Be patient as we are a small team. (:

  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base