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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

51 results found

  1. Desktop application to System Tray

    I always find having the Tawk icon on my taskbar is useless, I barely ever go into it until a notification pops-up which I then click. It would be great to have it minimized to system tray and still receive notifications.

    3 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our desktop app is visible on the taskbar for Windows and the docking station for MacOS.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Bad Impression

    In your product feature section its showing your screen sharing is free, but the voice +video+screen sharing is add on .. I had selected this software only for that feature but now you r saying its paid, and your customer care says maybe out dated information , why should I suffer for Your fault ??

    3 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Video + Voice + Screensharing is offered as a bundle package.

    The Screensharing feature has always been a paid service and can’t be purchased separately.

    Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Undo option accidentally closed chats in the inbox

    If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).

    People are clicking the Close at the bottom thinking it just closes the window and not the chat session.

    2 votes
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Past online profile log ins

    Hi ,would be nice to have access to the log ins of a profile as to follow up when they have been online

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    We currently don’t provide access to agent logins or previous login details.

    Should you encounter issues in accessing your account, you can visit this link to reset your password: https://dashboard.tawk.to/forgot-password.

    If you’re unable to receive the email to reset your password, please check your spam/bulk email folder for the subject “tawk.to account activation”.

    You may also whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. cannot scale screen - ctl-minus makes the text tiny but items dont move up

    cannot scale screen - ctl-minus makes the text tiny but items dont move up

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Add a right-click dialogue with cut/copy/paste inside of the Windows desktop application.

    Add a right-click dialogue with cut/copy/paste inside of the Windows desktop application like this: https://prnt.sc/url958

    1 vote
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  7. Disable from woocommerce pages

    Disabling the widget on woocommerce category pages (in the plugin settings) does not work. Contacted your chat support two times but it was useless...

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out. 

    According to our dev team, if you want to use the plugin’s settings, you need to set the property and widget within the plugin. You can select them in the Account Settings view of your tawk.to Plugin Settings.

    The next step is to remove the widget code that you manually added in to your website.

    I hope this addresses the issue.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Add the translate function on the chat page

    Customers are all over the world, if you can translate the language into default language, that's would be great, thanks!

    1 vote
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  9. hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see

    hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see for most customers.

    1 vote
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  10. Muting visitor notifications for a specific country

    I want to mute notification for a specific country so that we could pay attention for specified and target country visitors.

    1 vote
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  11. What is Stella olm to eml recovery software?

    Stella olm to eml recovery software is the best software to recover all olm file items in to eml file. this software is recover all outlook olm file data in to eml file and support all version 32bit and 64bit olm file. Stella olm to eml recovery software recover all corrupted and unmounted olm file data.
    For more info visit this link
    https://www.stelladatarecovery.com/email-migration/olm-to-eml-converter.php

    1 vote
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  12. The new interface is inconvenient bother resetting to the beginning

    The new interface is inconvenient
    bother resetting to the beginning

    1 vote
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  13. Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    1 vote
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  14. Allow availability under reporting to show % of availability during set hours

    Under Reporting on the dashboard the system shows availability of agents in past 24 hours, is there a way of doing this so the percentage figure only comes from set hours. for example, i don't have agency available between 5pm and 8am most days, this will significantly impact my availability percentage.

    1 vote
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  15. 1 vote
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  16. I don't want the ctrl + u key to work when I click tawk to on my site

    I don't want the ctrl + u key to work when I click tawk to on my site

    1 vote
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  17. I put tawk-api on my website but i dont see where i got the massage that people send me!

    I put tawk-api on my website but i dont know where i see the massage that people send to me!

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    To further assist you with your concern, I will need the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

    Thank you and hope to hear from you soon.

  18. Desktop app for customers

    Desktop apps for customers

    1 vote
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  19. Provide a colour background option for the TAWK APPLICATION.

    Provide a colour background option for the TAWK APPLICATION.

    On a web browser, it can be done by using extensions, but not in the app.

    Colour white literally hurts the eye in a long period of usage.
    However, the app stays in white and it also drains the battery too fast.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have a feature for changing the background color of the chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. Show visitor count in tray

    Rather than just displaying the tawk icon in the tray when minimized, we would like to see the number of current visitors. When you hover over the tawk icon it would be great if it would give some more details information like number of active visitors, idle visitors, chats, etc.

    1 vote
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