If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).

People are clicking the Close at the bottom thinking it just closes the window and not the chat session.

Support for native ARM application

Support for PWA

I'd like to see a tag based report, that's will be a good metric tool

Setting is "Nobody" for "Send all chat transcripts to" option but I still continue to receive chat transcripts. How to disable this? I do not want to receive every chat transcript via email.

I am seeing fractional visitor number 2.5??
also there is no annotation on the time axis
also every time I go to the dahsboard view (home9 it resets the scale to zero, when it was not zero

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cannot scale screen - ctl-minus makes the text tiny but items dont move up

Add a right-click dialogue with cut/copy/paste inside of the Windows desktop application like this: https://prnt.sc/url958

Some clients find the little red dot confusing, as they think they need to reply to something. I know this is just for a message to let them know we're available to talk, but some clients, particularly older ones, don't understand this.

I have a few different properties and i would like to be able to change The internal property color.so that i can see clearly which property has the customers on it because now i am finding it very annoying because it is not noticeably different and i have to look at the little letter of the property to see which property it is.

Customers are all over the world, if you can translate the language into default language, that's would be great, thanks!

hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see for most customers.

I want to mute notification for a specific country so that we could pay attention for specified and target country visitors.

por favor habiltar un forma de exportar mas de 100 mensajes.

It's been 1 year and still a chat box hasn't changed pehhh

The new interface is inconvenient
bother resetting to the beginning

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Under Reporting on the dashboard the system shows availability of agents in past 24 hours, is there a way of doing this so the percentage figure only comes from set hours. for example, i don't have agency available between 5pm and 8am most days, this will significantly impact my availability percentage.