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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Make close button actually close Windows app

    Currently in the Windows desktop app when I click the close button it does not close, but rather minimizes to taskbar. Thus it does not log me out and I forget and our site says "online" all weekend when no one is there to answer.

    3 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  2. Undo option accidentally closed chats in the inbox

    If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).

    People are clicking the Close at the bottom thinking it just closes the window and not the chat session.

    2 votes
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  3. I need to export more than 100 messages, how can I do it?

    por favor habiltar un forma de exportar mas de 100 mensajes.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disable from woocommerce pages

    Disabling the widget on woocommerce category pages (in the plugin settings) does not work. Contacted your chat support two times but it was useless...

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out. 

    According to our dev team, if you want to use the plugin’s settings, you need to set the property and widget within the plugin. You can select them in the Account Settings view of your tawk.to Plugin Settings.

    The next step is to remove the widget code that you manually added in to your website.

    I hope this addresses the issue.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. change the axis on the live visitors please

    I am seeing fractional visitor number 2.5??
    also there is no annotation on the time axis
    also every time I go to the dahsboard view (home9 it resets the scale to zero, when it was not zero

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  6. Where to find free movie watching apps?

    Where to find free movie watching apps?
    I'm fed up with paid apps that don't get what I want, where can I find a free movie app now?

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a right-click dialogue with cut/copy/paste inside of the Windows desktop application.

    Add a right-click dialogue with cut/copy/paste inside of the Windows desktop application like this: https://prnt.sc/url958

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  8. include an option to remove the red dot

    Some clients find the little red dot confusing, as they think they need to reply to something. I know this is just for a message to let them know we're available to talk, but some clients, particularly older ones, don't understand this.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  9. I put tawk-api on my website but i dont see where i got the massage that people send me!

    I put tawk-api on my website but i dont know where i see the massage that people send to me!

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    To further assist you with your concern, I will need the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

    Thank you and hope to hear from you soon.

  10. Add the translate function on the chat page

    Customers are all over the world, if you can translate the language into default language, that's would be great, thanks!

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  11. hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see

    hello, it would be great if there was a way for us to modify the chat close X icon when the chat message pops out. Hard to see for most customers.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Muting visitor notifications for a specific country

    I want to mute notification for a specific country so that we could pay attention for specified and target country visitors.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  13. Show visitor count in tray

    Rather than just displaying the tawk icon in the tray when minimized, we would like to see the number of current visitors. When you hover over the tawk icon it would be great if it would give some more details information like number of active visitors, idle visitors, chats, etc.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  14. modern original box

    It's been 1 year and still a chat box hasn't changed pehhh

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  15. The new interface is inconvenient bother resetting to the beginning

    The new interface is inconvenient
    bother resetting to the beginning

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  16. Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow availability under reporting to show % of availability during set hours

    Under Reporting on the dashboard the system shows availability of agents in past 24 hours, is there a way of doing this so the percentage figure only comes from set hours. for example, i don't have agency available between 5pm and 8am most days, this will significantly impact my availability percentage.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  19. I don't want the ctrl + u key to work when I click tawk to on my site

    I don't want the ctrl + u key to work when I click tawk to on my site

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  20. Desktop app for customers

    Desktop apps for customers

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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