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  1. Separate screensharing addon

    I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

    we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide demo for Video + Voice + Screensharing

    You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need Reseller package

    start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

    regards
    vipul khanna

    48 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cut the price of the Video + Voice + Screensharing, make it competitive with rivals

    Currently its $49 a month which is just not competitive with rival web conferencing products like anymeeting.com or gotomeeting.com, especially when it does not work with Edge and we are not a heavy user. Price needs to be ~$24 per month or $240 annually or less to be competitive.

    I am still interested in the Video + Voice + Screensharing if they were to lower price similar to rivals and add features like recording. As it would be much better if we could just use one piece of software for everything.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. bundle deal for the custom branding add on.

    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    155 votes
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    under review  ·  7 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Telephone or email protocols for Remove Branding Add-on

    I have been trying to add a telephone protocol to the widget footer branding, but it is not possible because the link URL field expects an http protocol. It would be nice if we were able to add mailto: or tel: procols instead.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Request to remove "Blog posts" in a whitelable version.

    Hello

    We plan to buy the whitelabel. Our agents are experienced to quite often click on the links on "Blog posts" and leave the dashboard window. From that new window they open another windows. This causing a lot of distraction and the agents are not fully concentrated on their chats with clients. This could be a removable area by the admin. If a certain admin has such a need they could remove it otherwise the blogpost could remain if it does not disturbs anyone.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. VIDEO CALLS BETWEEN AGENTS

    I bought the Video + Voice + Screensharing option. It is important to enable the option of video calls between agents.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Record video and voice chat feature

    For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

    27 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make a Free Or Paid Feature to Enable Ads Between cHATS

    Make a Free Or Paid Feature to Enable Ads Between Chat With Customers are Chatting Admin Of Website Can Disble this Feature or Enable It

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remove Dashboard branding

    Ability to re brand the dashboard same way widget is done, logo colors etc.

    18 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Auto translate feature

    As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation

    8 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    453 votes
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    25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    173 votes
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    31 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automated translation is currently on the development roadmap.

    Our engineers are working towards this enhanced feature and updates will be posted once the feature has been approved and implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    716 votes
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    42 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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