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  1. Support Wordpress WPML (translation plugin) so that the right chat language shows

    WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

    120 votes
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    planned  ·  11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. REST API for CRM Integration

    It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.

    301 votes
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    23 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months.

    In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Elgg plugin

    The plugin would enable any elgg site user to set up a widget for their user or group profile page. For example, I own a social media network powered by elgg software, and I would like to offer this messaging opportunity to my users, for their individual and group use, independent of me, not just limited to messaging with myself/my team.

    3 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Android and Ios SDK

    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

    356 votes
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    58 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan.

    Other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been forwarded to the team. We will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. integration zoho crm

    please integrate tawk.to system with zoho CRM so that all leads(users) are came to CRM system and its very usefull because many organisation uses Zoho just need to call the scripts with URL .

    115 votes
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    21 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration with Zoho CRM.

    The CRM (Contacts) feature is already on our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    52 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Andrey

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Bitrix24.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our…

  7. Twilio SMS integration

    Would be awesome if you could hook this into Twilio and allow both website chat, and SMS chat from customers on their mobile devices

    73 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have an integration with Twilio.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Zendesk integration

    Hello guys,

    We work with Zendesk and Zopim , but we assess the Zopim and he has not been a good tool for our Company.

    We were then presented to the Tawk . The problem is that there is no integration with Zendesk .
    There is a possibility desevolver the Tawk for Zendesk ?

    Thank you!

    162 votes
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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don’t have an integration with Zendesk.

    You can find all our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Allow integration with Google Analytics

    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

    494 votes
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    72 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  10. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Salesforce.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  11. Integration with AmoCRM

    Dear friends

    How do I integrate chat with AmoCRM?

    Thank you

    7 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Integrate with Slack Platforms

    Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

    With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

    579 votes
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    78 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Cordova plugin

    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

    18 votes
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    under review  ·  6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ivan Krechko

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Jira.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  15. 30 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Infusionsoft integration

    It would be awesome if it could integrate with Infusionsoft or allow you to download all enquiries into excel and emails so this data can be uploaded into a CRM program.

    9 votes
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  17. Integrate osticket

    Hi,

    Please entegrate with osticket

    12 votes
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  18. 21 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Instant messenger integration - Agents can respond chats via IM

    Responding via phone is slow
    Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
    Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.

    Please kindly consider making integration with some opensource instant messaging protocol.

    Pidgin supported protocols:
    https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocols

    Miranda supported protocols:
    http://www.miranda-im.org/about/

    Protocols comparison:
    https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
    (These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)

    Thank You

    23 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Integrate with Aweber, Getresponse & Other Autoresponder Service

    Tawk.to Team.. Kindly Add email-list-integration features so that we can integrate the Live Chat List with Aweber, Getresponse or Other Autoresponder Services, and Add the to Our Email List and Send Followp-mails. Thanks...

    By the way, you're doing Great Job & Your Mobile App is Awesome to provide support.

    7 votes
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