Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add phone and city too in visitor info (right now SDK ask for only email and name)

    TawkVisitor({
    this.name,
    this.email,
    this.hash,
    });

    i am requesting to add phone and city ,so that i can add stored phone and city in tawk to on load.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Does tawk support backend integrations where we use a different chat widget?

    Looking for something like a websocket or long-polling API so we can use our chat widget as the UI that customers see, but integrate with tawk so if the bot cant help the customer, we escalate to a human agent

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. auto chat greeter for yalla and star chat like apps

    idea is to have an automated greeting messages for each and every id that enters in the voice chat room
    i have a room on yalla and star chat i am looking for automatic greeting message for each and every id that comes in to the room

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Add integration to search for Zendesk articles in Knowledge Base

    Add integration to search for Zendesk articles in Knowledge Base using their API.
    Would be great to answer support questions by searching knowledge base articles and provide the link

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Attaching images to shortcuts

    Please consider this feature as it could be very time-saving for any customer service agent who sends lots of pictured tutorials with shortcuts. that way I wouldn't have to browse my gallery always for finding the right picture.

    Thanks! one of the best platforms out there

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Assistants for multi sellers platforms

    Ok i have a ecommerce where is present many vendors; should be great create a department for vendors where the super user assign the tikets to the vendor, in this way opening a private channel form customer to vendors that sholud be a Assistant Assigned at specific Department. In the same time this type of assistant shold be a lower level of access to system, where could be see only the chat assigned

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. have an option to integrate customer lists to Klaviyo / Active Campaign and Facebook & Google Ads

    This would be so useful as you can retarget EVERYONE once you've captured their data.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Creating interactive widget

    We are looking for special widget who can attract customers when entering on our page.
    It's so important to give them direction in order to start conversation.

    So is it possible to create a widget who can moove like this one on this website :

    https://sante.journaldesfemmes.fr/fiches-maladies/2667643-carte-covid-19-france-zone-rouge-couleur-departement-20-km-ile-de-france-temps-reel-monde/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. How to get the Tickets and Chat conversation from TAWK to our own application?

    We have a Custom Built CRM application and we need to fetch the Tickets and Chat conversation from tawk,
    I could see the Javascript API is pretty basic.
    How to achieve this? Using Zapier ?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Einbindung von Wordpress (z.B. Ticket Seite bei Wordpress, Worpress User als Agents,...)

    Einbindung von Wordpress (z.B. Ticket Seite bei Wordpress, Worpress User als Agents,...)

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Integrate with CloudRadial Platform

    CloudRadial is a leading customer portal for MSP/CSP providers. We can already integrate the chat widget, but it would be nice if the chat was context aware (i.e. what user clicked it, have it open a ticket, etc.)

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Hide Chat bot in Quickview Popup Magento 2

    I have integrate into my magnto 2 store but in quickview popup it's displayed and i can not hide this.

    Can you do this..

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. WHMCS Module update

    Would love to see an update to the WHMCS module for the newer versions. (https://marketplace.whmcs.com/product/3134-tawkto-live-chat)

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Ability to authenticate and login to the dashboard with Azure AD

    Ability to authenticate and login to the dashboard with Azure AD.

    19 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Webhooks: Add a webhook for when tags are added to a chat.

    This is useful to track the different reasons for a chat, So the customer can be billed accordingly.

    As tags can be added after the chat has ended, I suggest there be a new webhook maybe called 'chat:updated' that gets fired when a chat gets updated details, a note gets added or tags get adjusted.

    There might need to be a delay in the wehbook as multiple tags and be removed/added at a time.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Subresource Integrity

    When you give script code as can i see there is another sources in your script codes script code

    so if i use subresource integrity i validate x(first script code) but x has y(script code has script sources) so i cant validate y script codes

    I want to subresource integrity 100%100 to validate your codes because of security. Can you add that feature? Or i cant use that awesome free service :(

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Integrate with WooCommerce ( Showing Transaction History of Clients )

    Hi,

    First by far you are the best plugin for wordpress and thank you for been amazing :)

    I would like to suggest you few updates or add ons which can help you boost the popularity and gain more clients from your competitors .

    We know that you already integrated with WooCommerce which is a great adavantage, but I mention that they are few more areas where you can grow your plugin. You can consider the following in your future plans to integrate your plugin with the WooCommerce data, in order to show the following in a new tab next…

    37 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base