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  1. Deliver offline messages in a table/csv

    Export offline messages to a CSV or similar database format. This would help intergrate Tawk.to enquiries into a company's Customer Relationship Management software, and be able to review all offline messages per date, and work through them.

    Currently they are delivered in the below format (by email)
    Offline message sent by XXX
    Offline message sent on Sunday, February 17, 2019, at 21:00
    (GMT+0)
    DOMAIN
    Submitted Form
    User Message:

    4 votes
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  2. have an option to integrate with MailChimp

    This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

    324 votes
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    68 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a direct integration with MailChimp.

    Alternatively, you can use the Zapier integration to automatically send information between tawk.to and MailChimp.

    Helpful link: https://zapier.com/apps/tawk-to/integrations/mailchimp

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Add Google Dialogflow integration

    Google Dialogflow integration gives a chat by AI

    123 votes
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    11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have Google Dialogflow integration.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    1 vote
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  5. Have the ability to disable agent alias avatars

    It would be nice to be able to turn off alias avatars so that no image will be displayed beside an agents name.

    1 vote
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  6. Add Shopify Location Support

    Currently your app doesn't support Shopify locations, which means if I use locations Shopify makes me uninstall your app. I don't think your app has anything to do with locations, so it may be as simple as telling Shopify that your app does support it?

    Shopify locations allows sellers to have multiple shipping locations, such as our warehouse and Amazon FBA. So it really has nothing to do with chat.

    1 vote
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  7. Expand the API to get the status of an agent's profile page

    Similar to the getStatus() function, but for the agent's profile page.It would be great to show an online status next to an agent on a different webpage.

    7 votes
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  8. Integrate Facebook Messenger, Whatsapp, Telegram and more

    This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

    1,193 votes
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    121 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions here.

    We took note of your feedback and integrations with 3rd party apps are currently underworks.

    Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Using tags to connect with zapier or email marketing

    If we already have tags we can you them to connect Tawk with Zapier or an email marketing app for example Active Campaign. Each tag would generate an automation on email marketing to start a funnel. Intercom is already doing this with zapier then we can connect it with Active Campaign

    18 votes
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  10. Automatic visitor autentication using Facebook

    I would be great to have visitors automatically authenticated if they are logged on Facebook. Please note that Facebook itself released a free chat plugin as well: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin

    7 votes
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  11. allow integration with mautic

    Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.

    https://www.mautic.org/

    71 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have an integration with Mautic.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Add React Native SDK

    I saw there is planned Android and IOS SDKs but a React Native module would be great!

    180 votes
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    16 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we currently don’t support React Native SDK.

    This request has been acknowledged by our dev team. They will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Integrate with Trello

    Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.

    42 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Mike

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have a direct integrations with Trello.

    However, you can integrate tawk.to with Trello in a few simple steps using Zapier.

    For example, you can automatically add new tickets as cards on a Trello board.

    Learn more on our Developers Platform: https://developer.tawk.to/zapier/

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  14. add support for the Woocommerce plugin

    It would be great if the Woocommerce plugin had the same functions as the Shopify one, such as the ability to view/update orders directly from the tawk.to dashboard.

    24 votes
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  15. Tawk.to integration with Hubspot CRM and Sales

    It's simple as the subject says:
    Would be great to have Tawk.to integration with Hubspot CRM and Sales.
    At least send contact data (name and email) from Tawk.to to Hubspot automatically.

    120 votes
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    13 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we currently don’t have an integration with Hubspot CRM and Sales.

    Great news! We are already in the final stages of building our CRM (Contact) product.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar:https://calendly.com/siennarubio/30min.. I’d be happy to help!

  16. Make an API.ai chatbot integration with Tawk.to

    It will be great if you make an API integration with API.ai chatbot with Tawk.to
    You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

    242 votes
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    23 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API integration with API.ai chatbot.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. We would like tawk to integrated with Help Scout CRM Software

    Hello

    It would be very useful if we could have our chats pulled into some type of CRM software, we are currently looking to use Help Desk, https://www.helpscout.net/

    31 votes
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  18. Xamarin

    To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

    15 votes
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  19. Support Tickets integration for prestashop

    required support ticket integration for prestashop. the end user can read and reply from the same panel will be great feature.

    4 votes
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  20. Integration with Zoho Desk

    Integrate Tawk.to with Zoho Desk (formerly Zoho Support). Zoho Desk is one of the fastest growing help desk / customer support solutions but it lacks a solid chat solution. The integration would include the ability to pass chat details such as name, email and chat transcript to Zoho Desk and create a support ticket from the chat.

    27 votes
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