Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
53 results found
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Please give us option to hide "Send Again" button after offline form submitted
Please give us option to hide "Send Again" button after offline form submitted.
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi Neha,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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An option to use the older version of the application!
This new update is not very user-friendly and I've been facing various issues with the interface.
Please make it possible for us to use the older version. This forced upgrade to the latest interface is not healthy.
9 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Elle from tawk.to. Thank you for reaching out.
Unfortunately, there is no option to revert back to the old version of the dashboard.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
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Puppet Hockey
There are many online games that entertain us very well, I often play https://puppethockey.com/ in my spare time. It is quite interesting hockey game.
1 vote -
I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther
I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestion here.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.
Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.
Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.
You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard
You can also use our Google integrations to set up… -
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Automatic update status when PC lock and unlock
By windows lock -> set status to invisible
By windows unlock -> set status to online64 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, the only way to change the status of the chat widget is to manually go on the profile icon located in the top right corner of your dashboard and select online/away/invisible. We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Provide a colour background option for the TAWK APPLICATION.
Provide a colour background option for the TAWK APPLICATION.
On a web browser, it can be done by using extensions, but not in the app.
Colour white literally hurts the eye in a long period of usage.
However, the app stays in white and it also drains the battery too fast.1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we don't have a feature for changing the background color of the chat widget.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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I put tawk-api on my website but i dont see where i got the massage that people send me!
I put tawk-api on my website but i dont know where i see the massage that people send to me!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
To further assist you with your concern, I will need the following details:
1. The relevant Property ID/website:
2. Screenshots showing the issue or error message:
3. Your email:
4. A contact number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
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Redesign of monitor window / admin page
16:9 1080p monitors are extremely common. Having two windows tiled on screen is very common.
When I have the monitor app set to half-screen most of the helpful visitor information can't be seen.
It should be possible to completely remove the two left vertical columns by minimising them to the top horizontal bar. This will maximise the width available to display the active visitors, etc.
The font size should be customizable so I can make it smaller to ensure the information can be seen. Also perhaps make it possible to hide certain visitor information such as the icon showing which…
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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The internal property color.
I have a few different properties and i would like to be able to change The internal property color.so that i can see clearly which property has the customers on it because now i am finding it very annoying because it is not noticeably different and i have to look at the little letter of the property to see which property it is.
1 vote -
Bad Impression
In your product feature section its showing your screen sharing is free, but the voice +video+screen sharing is add on .. I had selected this software only for that feature but now you r saying its paid, and your customer care says maybe out dated information , why should I suffer for Your fault ??
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our Video + Voice + Screensharing is offered as a bundle package.
The Screensharing feature has always been a paid service and can’t be purchased separately.
Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Desktop application to System Tray
I always find having the Tawk icon on my taskbar is useless, I barely ever go into it until a notification pops-up which I then click. It would be great to have it minimized to system tray and still receive notifications.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, our desktop app is visible on the taskbar for Windows and the docking station for MacOS.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Disable from woocommerce pages
Disabling the widget on woocommerce category pages (in the plugin settings) does not work. Contacted your chat support two times but it was useless...
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
According to our dev team, if you want to use the plugin’s settings, you need to set the property and widget within the plugin. You can select them in the Account Settings view of your tawk.to Plugin Settings.
The next step is to remove the widget code that you manually added in to your website.
I hope this addresses the issue.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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A feedback pop up box on the chat completion instead of the thumb up/down
this to happened in all chat apps/brands
9 votes -
Hii Team
My client asking for a send icon on desktop too like the Mobile screens. See Screenshot - https://prnt.sc/10iltmw
So any idea how can I add this icon here?
if currenlty not possible, then any of you plan to show this icon here on Desktop app?
3 votes -
Past online profile log ins
Hi ,would be nice to have access to the log ins of a profile as to follow up when they have been online
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas here.
We currently don’t provide access to agent logins or previous login details.
Should you encounter issues in accessing your account, you can visit this link to reset your password: https://dashboard.tawk.to/forgot-password.
If you’re unable to receive the email to reset your password, please check your spam/bulk email folder for the subject “tawk.to account activation”.
You may also whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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i'd like to see a tag based report soon
I'd like to see a tag based report, that's will be a good metric tool
4 votes -
Undo option accidentally closed chats in the inbox
If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).
People are clicking the Close at the bottom thinking it just closes the window and not the chat session.
2 votes -
Unable to disable chat transcripts to be sent via email
Setting is "Nobody" for "Send all chat transcripts to" option but I still continue to receive chat transcripts. How to disable this? I do not want to receive every chat transcript via email.
1 vote -
Progressive Web App
Support for PWA
1 vote
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