Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

223 results found

  1. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  3. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  4. Canon MG3550 Printer Wi-Fi Setup Guide

    Do you want to Setup Canon MG3550 printer to Wifi? You've come to the correct place. The Canon MG3550 is an all-in-one printer that supports Wi-Fi. Say goodbye to the headache of cords and connections and embrace the comfort of wireless printing

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. New User want to add Live Chat on my Website

    Hello, Folks I want to add the Live Chat Integration on My website. https://wopick.org Is this Possible.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    41 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi


    Thank you for your interest in tawk.to


    There are a few options for adding a chat widget to your website depending on how your website is built. 


    Head over here to learn more: https://help.tawk.to/article/adding-a-widget-to-your-website 


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  6. how can i integrated tawk to to my other CRM website? here is website url: https://printersology.com/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,
    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  7. How to integrate Tawk in My Website

    How to integrate Tawk in My Website:
    I am Sharig my website URL:
    https://www.samwebstudio.com

    Please Suggest me ASAP.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  8. Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Samir,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
    You can view our current API documentation here:

    https://developer.tawk.to/jsapi/

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  9. joint chat button was not found

    My clients report that they can't find the joint button when contacted. This error appears since October 23, 2022.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We already have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts. 

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts





  10. chat answered webhook event

    Add the ability for tawk to send a webhook event when a chat is answered.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    83 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions. We currently have Webhook functions for Chat Start, Chat End and New Ticket. For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ This request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  11. Unable to integrate twak with my website

    Hi
    Hope you are doing good.
    Recently, I posted here that I want to integrate twak with my website https://www.processfusion.com/en/platforms/pf360-mobile/. A support member told me the method of integration procedure and now I am unable to find that method. Is someone here, who can share the integration method with me again. Thanks

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  12. Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

    Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Sona,

    This is Elle from tawk.to. Thank you for reaching out.  

    The Pre-Chat Form is an optional way to gather more information from visitors before inviting them to enter the chat. You can request to submit their name, email, phone number, and other information you relating to their inquiry.

    Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.

    Follow these steps to set-up Pre-chat form and how to exlude email in the form:

    1. Select the property you would want to customize.
    2. Select administration. Select :gear: icon in the lower-left corner sidebar.
    3. Select CHAT WIDGET in the sidebar.
    4. In the WIDGET CONTENT section, select "EDIT CONTENT"
    5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
    6. Once you have clicked the On Switch you can add the fields you would…

  13. chat window block the full screen

    chat window open in a full screen and block the full site

    any help ?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Stefen,

    This is Elle from tawk.to. Thank you for reaching out.

    It sounds as though you have enabled the pop-out feature.

    This how the widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the widget’s behavior, do the following:

    1. Click the ⚙️Administration Tab ➞ Channels ➞…

  14. Video Source by Iframe Knowledge Database

    We would like to pose:
    The possibility of being able to add a personalized video source through Iframe or HTML in the Knowledge Base.

    In order to be able to add our own player added from Our CDN. Or from another source.

    We would also like to be able to request the integration of https://bunny.net/ in order to be able to integrate the https://bunny.net/stream/ libraries

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Rafa,

    This is Elle from tawk.to. Thank you for reaching out.

    Adding or inserting HTML code in the Knowledge Base is currently unavailable.

    We are continuing to build out our Knowledge Base product.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  15. Add a feature to import from intercom

    I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.

    You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature for migration from Intercom to tawk.to.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. knowledge base api integration

    Would be great to be able to integrate the knowledge base through API

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don’t have an API documentation for our Knowledge Base. We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  17. contact page

    Allow for the knowledge base to be linked to platform contact forms (Wordpress, Shopify et) so that when a user starts entering the contact form subject they would get suggestions appear for the answer from the knowledgebase. This greatly would help self support and would be a unique key selling point for tawk.

    Similarly, the contact forms embedded into the websites could have links to tawk chat to be more seamlessly integrated with the websites rather than just a chat widget.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Bob,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Allowing the Knowledge Base to be linked to other platforms is currently unavailable.

    We are continuing to build out our Knowledge Base product.

    We've acknowledged your request and have forwarded it to the team. Your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    If you want to talk to someone at tawk.to, here is a link to our calendar:

    https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  18. Fleeq Integration

    Fleeq.io is great to do tutorials for the KB but there's no way to link/embed it (directly).
    Also, you might want to reach out to Fleeq in order to add tawk.to the their integrations as well.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi Leandro,

    This is Elle from tawk.to. Thank you for reaching out.

    We don't currently have an integration with Fleeq.io, however, it's in our product Pipeline :)

    We are continuing to build out our Knowledge Base product.

    Our developer team will check and coordinate to Fleeq.io on this matter for possible integration in the near future.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  19. Which is the best in-app chat api for gaming app ?

    Hello Tawkers

    I am planning to build an gaming app with players communication with in app, so i'm started to search in-app chat api providers but can't select one from tons of apis like PubNub, MirrorFly Pusher, Getstream, Socket.io, Cometchat vs..

    What will be my app is, anonymous users will open chatrooms with some titles, and will start talking inside. I dont need messages to be keeped long time and just need user presence as an extra feature (will show user joined or left etc). I want a design exactly like periscope (without video stream of course) and dont have…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    34 comments  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Enable the ability to create tawk tickets from zapier

    I would like to create tickets in tawk when I receive an email in an another mailbox (using zapier or directly)

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature enabling the creation of tawk tickets via Zapier. Our Zapier integrations have features similar to those available in our webhooks.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


← Previous 1 3 4 5 … 11 12
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base

(thinking…)