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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. add visitor alerts to your mobile app.

    It would be very useful in terms of possible sales that I could be converted from site visits

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Able to personalize agents look and feel

    Personalize with picture, color, font and short message to appear when answering a visitor.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Chat Transcript Attach Contact in Dynamics 365

    It would be great if you had the ability to attach the chat transcript to a contact in Dynamics 365 without having to be a developer. If there is a way to do this using the API or WebHooks, more in depth how-to would be awesome.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Company's FAVICON on the webpage.

    Currently the Title Bar shows TAWK's favicon. Can we kindly add our own logo to the webpage Title

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dashboard unique url pattern

    I know your dashboard is completly AJAX, but i think it will be a great idea if you will have unique URL in all your dashboard sections.

    I want to link to your dashboard conversition history from my company system, and i can't now because is always "https://dashboard.tawk.to/"

    Xavi

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Simple Machine Forum (SMF)

    You are not providing any plugin, mod, integration code, and support for Simple Machine Forum (SMF), while its a good Content Management System even that i raise my this issue with your live chat about in Dec 2016 but till there is nothing i found for SMF. If you also suport for SMF its a good for us and many people are waiting for your new updates.
    Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be nice if you could insert a way to send a real uber-style location by the app is this possible?

    It would be nice if you could insert a way to send a real uber-style location by the app is this possible?

    1 vote
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  8. 6 votes
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  9. 6 votes
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  10. Agents can minimize the chat

    The agents can minimize the chat on his end

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. In-App Messaging in Android and iOS Making Tawk.to a Unified Platform

    CROSS APPLICATION MESSAGING,

    Enable chat between users of one application with users on another application, connect users of your multiple applications with each other

    1 vote
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  12. Please allow more then 20 characters

    Please allow more then 20 characters in the Email footer branding and at Support Details: Sender Name... Need to fit business name, thx

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Assign Triggers to Assets

    Currently, we create different assets for different parts of the site (support vs sales vs general). The triggers that pop up for new customers vs existing ones are different they should be kept separate (i.e., if someone has been to the support forum less than 5 times and on a page more than 4 minutes a chat should pop up saying "new to our support forum? Is there anything we can do to help?"

    That shouldn't pop up on the main site domain.com, just the support section, support.domian.com.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mobile Widget changes would be cool

    I would at the very least like the ability to change the text on the mobile widget. I want it to say "pricing" not "Chat". I like how I can customize the appearance on the desktop.

    Can you make this available?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change position of button in pixels

    Possibility to define the position of the button in pixels, because in a website that I am developing for example, I have a fixed footer and it stays on top of it, making it impossible to click the link in the footer.

    It would be nice to have a feature to set 60 pixels from the bottom for example.

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Request to remove "Blog posts" in a whitelable version.

    Hello

    We plan to buy the whitelabel. Our agents are experienced to quite often click on the links on "Blog posts" and leave the dashboard window. From that new window they open another windows. This causing a lot of distraction and the agents are not fully concentrated on their chats with clients. This could be a removable area by the admin. If a certain admin has such a need they could remove it otherwise the blogpost could remain if it does not disturbs anyone.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. A way to generate reference numbers for Live Chats

    It is al well known and useful feature of all Live Chat systems. Please add a reference number generator for live Chat.

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Put my own company symbol inside the circle instead of chat box symbol

    Hey, I would like to put my own logo inside the circle instead of chat box. Also, Agent picture may appear when they start talking

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Integration with Gekoboard

    Hi there.

    It would be awesome if Tawk could integrate with Gekoboard.

    Gekoboard is basically a overview / anything dashboard that displays useful data to let's say the support floor.

    The dashboard could show how many chats have been answered, how many are waiting ect ect.

    Here's their URL for more insight of who Gekoboard are: https://www.geckoboard.com/

    Thanks,
    Nick.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide way to minimize keyboard on mobile

    Sorry if this has already been suggested. Using iphone 6 ios 10 i see no way to minimize keyboard on mobile. This results in chat messages being covered by keyboard and menu options being covered by keyboard

    1 vote
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