Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Change the location of the Mobile Widget.

    Change the location of the mobile widget... why would you want it all the way at the bottom of you site in the corner so small???

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Exclude one particular account from receiving offline notifications

    It would be great if we could just exclude one particular account from receiving offline notifications.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customizable login page

    I was wondering, what if you give the possibility to every user to customize their login page to their chat dashboard ?
    I mean let the user insert the logo of his company or other features that might make appear the login page more professional , if used by employees

    What do you think ?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Open chat through button with predeffined message

    Imagine that you have call to action section on your website with button saying "I want to know more about XYZ". Visitor clicks this button and it opens chat and in the visitor's message would be predeffined text, something like "Hello, can you tell me more about XYZ?" so customer can only press enter and start conversation with us.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Invite existing agents to be added to new site

    After adding a new site, when inviting agents, display the existing agents in a list which checkboxes, so we can easily add them, or add all of them.
    The current process of adding each agent again by sending an email one at a time is time consuming and seems unnecessary when they are already in the system.

    22 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fix bug that randomly and unexpectedly closes the desktop application

    For myself and other employees, we've noticed the desktop software often closes completely and randomly. If someone else doesn't have the chat open with the client, they are also lost.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kali,

    Thank you for your feedback.
    Could you please provide more information about your setup?
    Which OS are you using?
    Which version of the desktop app are you using?
    What are the steps you took before the app crashed?

    Thank you!

  10. Line breaks are not respected in HTML email notification

    If a user enters an offline message, the HTML email notification does not add line breaks where the user adds line breaks. This can result in a message with all the text in one line and very difficult to read.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a trigger condition for history pages

    "Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.

    Example: if visitor was on contact page once, don't ask him if he needs help.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. edit + get notes via API

    use the Javascript API to get/set notes for the user

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Introduce Mobile Chap App Notifications

    When a visitor comes on our website through IOS or Android Mobile, then send notification informing the visitor to download Android or IOS app for better experience.

    Something similar to: https://blog.zopim.com/2016/04/13/increase-proactive-engagement/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. app notification need to have continuance ring just like mobile call

    App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. to please also save the browser type in history with visitor details.

    to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refresh Stats without switching tabs

    On the desktop app, your visitor stats up on the top right will only update if you switch to another tab. Such as monitoring then switch back to the dashboard tab.

    Can it be modified so that the stats live update without having so switch tabs. It can be a bit of a pain having to keep switching tabs to see how many visitors there have been.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. provide ability to show or NOT show tawk.to chat option on pages whose urls match/contain text.

    Hi-
    The specific use case I have is I am using a drupal website and I don't want the chat option to show up on the admin pages when I am working in the admin section of the site. So if there was a an option to NOT show tawk.to chat invite on pages whose URL contained /admin/ that would be great. And then I realized the ability show ONLY on pages that matched certain url strings would be good too. Thanks. Michael

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. make it possible to move our attention image around

    I was thinking you could make it to where we can move the attention bubble image around to where we would like it.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. OpenCart extension - multistore/multilanguage

    OpenCart allows use of multiple languages within a single install. Essentially, they allow multilingual stores.

    OpenCart also allows multiple stores running on a single install/instance. It is a multistore software.

    So the talk.to OpenCart extension setting page should allow:
    1. Mapping of each OpenCart store to a talk.to site
    2. Mapping of each installed language for each OpenCart store to a talk.to widget within that OpenCart store.

    Store 1
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------
    Store 2
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------

    In terms of…

    82 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gumanjee,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  20. Trigger welcomes customer come back with their name

    "Welcome XXX come back, may i help you ?"

    This is my suggestion that Trigger could recognize customer's name and say hello with them. Then, they can surprise, feel comfortable, happy and appreciate us.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base