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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 2 lined staff title on widget

    I think you should have a 2 lined widget, where title is shown underneath their name

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Arabic language

    we hope you add Arabic language

    thank you for great app

    56 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    The widget supports RtL language. You can choose your language in Admin – Widget Content.

    You can participate in adding new, improving and voting for current translations here:
    crowdin.com/project/tawk

    Support for RtL languages in web-dashboard requires a lot of work on interface, so currently we have no estimate when we can work on that.

  3. Software App for Mac OS 10.8.5

    You only support 10.9. We need 10.8.5 MacOS

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would be great if the panel also have a Brazilian Portuguese version.

    It would be great if the panel also have a Brazilian Portuguese version.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 34 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable agents aliases, to prevent from changing their name

    I have a big problem.
    I'm the admin (name Chris)
    I have 3 agents (name Test1, Test2, Test3)

    An agent join in the chat to help users with problems.
    The agent is tricky go before (or after joining the chat) -> to Profile->Aliases and rename his name Test1 to Chris.

    Now he looks like for my visitors as Chris -> the admin. But he only changed the name. He has agent privilegy but no one of my users can see this right.

    That is a BIG Problem for me, because its like steeling the identy."

    I really hope you can…

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Instant messenger integration - Agents can respond chats via IM

    Responding via phone is slow
    Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
    Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.

    Please kindly consider making integration with some opensource instant messaging protocol.

    Pidgin supported protocols:
    https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocols

    Miranda supported protocols:
    http://www.miranda-im.org/about/

    Protocols comparison:
    https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
    (These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)

    Thank You

    23 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Send custom data from client

    Hi there

    Firstly a great service, well done.

    There are already a few request about sending data such as name or email address from the client to the chat panel. What would be great is to be able to pass an object of key/value pairs which are displayed against the visitor. This object could be populated in the start up script. We would then be able to display the data to the agents which would make it easier for them to identify the user and what they are doing. The link to the page the user is on currently displayed…

    24 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. You can barely see "chat?" widget down the bottom

    Look at how big PURECHAT's widget is with a massive graphic that stands out saying "CHAT!". Its inviting, Tawks tiny "chat?" is like saying, please don't speak to us we cant be bothered for you, as well as the fact that you cant see it!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple languages to choose for chatting

    allow users to select different language for chatting

    422 votes
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    39 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t offer language selection before commencing a chat.

    Alternatively, create a chat widget for each language.

    Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.

    Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.

    To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. History - search with notes

    Now i can add note to chat but cant find chats with notes only. So notes is very unusable for my. Please row in history view (have notes)
    or better - give my possbile add some information like - important chat and possible to filter in history view.
    Sory for my English

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 9 votes
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    under review  ·  1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
  14. 4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Set default Alias to a site

    Set default Alias to a site, for example when a customer chats from site A, Alias A is selected by default., when a chat comes from site B Alias B is selected.

    48 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. API Online Agents

    A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
    if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
    Sorry for my english, I'm french...

    48 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Post tawk in Prestashop marketplace

    Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Leo,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.

    Hope this helps.

  18. Set default names for guest. Stop that V137632782389...

    I would kime to set default names for new guests. So if new people visit my site there wont be the name V278921879928... When i set as default name: "Newone" it will display: Newone1, Newone2, ...

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. XMPP Support

    It will be great future which currently block our company from using tawk. We are using jabber for internal communication at it is really uncomfortable and unlogic to use another software for chat communication.

    I know that you declined this suggestion twice (one had 41 votes, second 133 votes) but I think you should listen to your user's voice and not only to your's. Please leave this open so you can see how many users want the future active.

    Your reasoning was that less and less IM use external integration but we are not talking about integrating with Google Talk…

    25 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow integration with Google Analytics

    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

    487 votes
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    72 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

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