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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. User based Chat

    In case of web applications where user is provided a chat option only after login. For example, if a User A login and chat with the Tech Support (Admin end) then log off. And if User B login to the same computer (assuming a shared computer); User B can see the chat history.
    Chat window should be user based. Once a user login with the Username, the username must be associated with Chat messages; if User B login User B can see only the messages of his own.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawker,

    This is only possible if we make an integration for that specific platform. There is no other way on getting this information.

    What platform are you using?

  2. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?

    I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Import Chat Logs

    I would like to see imported chat logs for whmcs.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Zendesk integration

    Hello guys,

    We work with Zendesk and Zopim , but we assess the Zopim and he has not been a good tool for our Company.

    We were then presented to the Tawk . The problem is that there is no integration with Zendesk .
    There is a possibility desevolver the Tawk for Zendesk ?

    Thank you!

    162 votes
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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don’t have an integration with Zendesk.

    You can find all our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Visitors filter by name, ip, tag or attribute

    often i need find a specific visitor, but in the current view is very difficult because i can see only the IP or name, this is very difficult when you have more than 100 visitors, can be very helpful add filters by name, ip, attribute or tag to find visitors and begin the chat

    32 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Please add integration with google sites

    Please add integration with google sites! It would be a shame not to be able to use your wonderful service!

    60 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  7. REST API for CRM Integration

    It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.

    295 votes
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    22 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months.

    In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Please upgrate APPs to make them smarter.

    I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.

    1 vote
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  9. 1 vote
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  10. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    25 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 1 vote
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    Hi there,

    Thank you for the feedback.
    We are currently working on our new app and this feature will be available in the next big release of tawk.to.

  12. INSTALLING TAWK.TO on ZENCART

    • This section should be higher PLS. I am using glass and so difficult for me to check it.
    • Regarding the matter i use comments PLS refer below.
    1 vote
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  13. Let * replace remaining of the link

    If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.

    3 votes
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  14. JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior

    By default the Widget is closed because on the header on our site is an "Live-Chat Button" if we are online on Tawk.

    If the customer has'nt create an Chat (or it is already closed), the Widget will not be "shown" if we write him. This is the reason why i want a method to handle the behavior of the client to maximize the client.

    Here is an example: http://pastebin.com/BRFXHEBe

    12 votes
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  15. Add Suggestions to Tawk.to website navigation

    I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)

    1 vote
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  16. Can you make module for cs cart?

    Can you make module for cs cart?

    12 votes
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  17. Auto-Direct to Offline Form if Department is Offline

    If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.

    It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.

    44 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently do not have an Offline form settings for Departments that are offline.

    The following suggested alternatives can be done to avoid such scenarios:

    1. You can create separate Properties instead of Departments. With Departments, if there are no agents currently online in the department assigned to a chat, the remaining agents will hear the ring notification. This prevents the chat from going unanswered.

    Instead of creating Departments, you can create separate Properties with the designated agents. The Offline form will be activated if no agents are online.

    2. If you still prefer to have Departments, inform your customer that an agent from another Department will get in touch to assist them. You can also raise a ticket while in the chat and assign it to that Department.

    Once the ticket is raised, a notification will be…

  18. More agent info / management in mobile app

    I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.

    3 votes
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  19. Agents Reply By SMS

    Hello! For all of our flip phone agents, we should be able to respond like a text message. If we can do this, it would be awesome! Thanks!

    41 votes
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  20. Optional Admin department notifications

    As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

    Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

    50 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We thank you and appreciate your patience and continued support over the years.

    According to our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to be released. As you can appreciate, unfortunately, things don’t always go according to plan, and other product launches have needed to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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