If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.

It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.

I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.

Hello! For all of our flip phone agents, we should be able to respond like a text message. If we can do this, it would be awesome! Thanks!

As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.

It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.

Hello

Creating departments are very common and flexible option for visitors to directly communicate with right departments.
There are no any option in your chat software for that to create the departments globally for all configured websites.

And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

So i request you to add this feaute in your chat software as global setting.

I stumbled across this feedback area, and later when I wanted to come here, I couldn't find a link to feedback anywhere obvious (to me). Maybe this could be included in the footer of the home page or somewhere in the dashboard (or both)

When an agent clicks on the tab down the left side of the window, the chat tab opens, but the particular chat window is not highlighted. It would be good for it to receive focus or otherwise be indicative which window the agent clicked. More handy when having multiple chats open and a user adds a new message to an existing conversation, upon entering the chat tab, it's not immediately obvious where it came from.

Similarly when "join"ing a conversation, the message window should receive focus

Hello. I´m using tawk.to in my web site. I´d like not to allow the visitor to write anything in messages in the tawk.to box. When we are offline or absent I´d like only to let a text in the chat box saying to the client to click on the "CONTATO" button in the site menu. It woul be a box with only a text, and no fields to be filled - I already have it in my page.Is it possible ? Thanks

It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

You guys have just released the Javascript API. It would be a huge help to allow us to use custom fields via api also as we have a field called "support pin" which we would like to autofill.

Software should automatically start when system get start/restart...

Say Joe is an admin/developer. Everyone knows Joe is the developer.
We hire "Bob" to answer live chats.
At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
TL;DR:
1. Option to only allow agents to join as their alias.
2. Option to only allow admins to remove history.

Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.

fix tawk.to for the blogger dynamic view template. it doesn't show

I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

Make auto chats or shortcuts to post sales with countdowns to encourage people to buy immediately. Link image disappears when countdown ends.

Choose the visibility of offline form on mobile devices