It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!398 votes
It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message377 votes
allow users to select different language for chatting384 votes
After a chat has finished ask the customer to complete a short survey.378 votes
Add the ability to edit or delete messages that have been sent by the agent356 votes
Say Joe is an admin/developer. Everyone knows Joe is the developer.
We hire "Bob" to answer live chats.
At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
1. Option to only allow agents to join as their alias.
2. Option to only allow admins to remove history.320 votes
It would be great to have an Android and Ios SDK to add chat service to our existing apps.318 votes
Hi there dear tawkers,
We are planning on building an SDK in the future.
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc303 votes
Good idea. we will keep this in mind when we revisit notifications!
This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.307 votes
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
Instead of just seeing visitors quantity, we would see them also by language or country.
-Russian 123 visits
It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)291 votes
Ticket reply emails are in english, not in locale language. For example:-
- Please type your reply above this line -
This is confusing to non-english speakers.262 votes
Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality258 votesAdmintawk.to (top bird!, tawk.to) responded
Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
На текущий момент у нас нет предполагаемого срока, когда это будет возможно.
Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.251 votes
Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.
Conversation history could look like in next idea:
Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.
To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.248 votesAdmintawk.to (top bird!, tawk.to) responded
Hi there dear tawkers,
Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.
For the rest of us you simply cannot handle viruses on window..231 votes
It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.219 votes
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed213 votes
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