Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
315 results found
-
Set time for automatic ending of a chat
I think after a set amount of time a visitor does not reply (you can set the time) it should allow for the chat to be automatically ended, with some sort of message just before it ends like "Thank you for chatting, due to no reply the chat has been ended but feel free to open it up again if you need more assistance" But this message should be customizable.
31 votes -
Email address column on Manage Agents page
Right now when you check Manage Agents page it has Agent, Settings, Is Admin and Is Enabled column.
Some time when agent have same name it is difficult to know identity them. Having a email column would make this easy.
30 votes -
Set field-values in the pre-chat-form via the javascript-api, not only name/email
With the current version of the js-api it is only possible to set name and email-address. But ofter there are other data that the website already knows if the customer is logged in, e.g. the customer's id.
It would be awesome if all field in the pre-chat-form can be filled/controlled with the js-api
30 votesHi there Matthias,
We see that quite a few of you are asking for this feature and we would love to give it to you but the problem is that to get this information, our Widget has to be integrated with the specific platform which us used as the backbone for the website. We have a few now and will expand further.
What is the platform that you use so we know for what to build the integration first?
-
Display trigger on mobile and tablet not only in fullscreen mode.
The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.
30 votes -
OS X Dock Icon Badge
It would be great if the OS X dock icon would display a badge showing the number of open chats and open tickets.
28 votes -
Listen to new messages with the Javascript API
Some sort of onNewMessage method would be really helpful to integrate the chat with the website
27 votes -
Reply to ticket as alias
Reply or open ticket as an alias.
Thanks27 votes -
SMS alert if chat goes unanswered for X amount of time.
Would be a great feature if we could get a SMS feature that would alert selected admins when a started chat isn't answered in "X" amount of time.
26 votes -
More Detailed Alias when in chat box
If I create 2 alias
- Phoon Bucgene (Title: Lead Designer)
- Phoon Bucgene (Title: Customer Support)
When accepting incoming chat, to choose which alias, both is showing "Phoon Bucgene"
It would be nice if you can include the title at the back of the name, eg: "Phoon Bucgene - Lead Designer" or, give a name for the alias, like "Company A alias", "Company B alias".
25 votesThis is a great idea, we will add it to our task list and get it done.
-
XMPP Support
It will be great future which currently block our company from using tawk. We are using jabber for internal communication at it is really uncomfortable and unlogic to use another software for chat communication.
I know that you declined this suggestion twice (one had 41 votes, second 133 votes) but I think you should listen to your user's voice and not only to your's. Please leave this open so you can see how many users want the future active.
Your reasoning was that less and less IM use external integration but we are not talking about integrating with Google Talk…
25 votes -
An option to disable agents name in triggers
Being able to disable the agents name in the triggers menu...
Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.
25 votes -
Blocking agent-to-agent chat
The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.
Is there a plan to place a block on agent-to-agent chats if required?
Thanks!
25 votes -
Identify See Visitor Name & Info instead of IP
When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.
So simple, so basic.
25 votes -
email followup
It would be cool if we could send an automated followup email after a chat. For example, send an email 3 days after a closed chat, asking if the visitor needs any more assistance with what was discussed in the chat and keep a conversation going.
25 votes -
Send custom data from client
Hi there
Firstly a great service, well done.
There are already a few request about sending data such as name or email address from the client to the chat panel. What would be great is to be able to pass an object of key/value pairs which are displayed against the visitor. This object could be populated in the start up script. We would then be able to display the data to the agents which would make it easier for them to identify the user and what they are doing. The link to the page the user is on currently displayed…
24 votes -
Prefill email address in chat form
Our website where we have included the chat has log in option. So if a user is already logged in, I want a way I can pass the user's email to chat widget, so that my agents will automatically see the customer's email and know who is he
24 votesHi there Anuj,
What platform you use for your website? For the email option to work, the Widget has to be integrated with that specific platform.
We already have a few integrations and are working on updating them.
-
See visitor baskets
In HubTalk I can see what each visitor has put in their basket. Great feature.
23 votes -
23 votes
Hi there Ben,
Could you please contact our support? They would be happy to see what is going on and try to help the situation.
Thank you!
-
Add chat button to email copy
Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.
It's not too complicated to implement and I would be happy to provide technical details from other services I've used.
23 votes -
SMF
If Tawk got a module, for SMF. It could be NICE!!!
I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat
22 votes
- Don't see your idea?