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  1. Email address column on Manage Agents page

    Right now when you check Manage Agents page it has Agent, Settings, Is Admin and Is Enabled column.

    Some time when agent have same name it is difficult to know identity them. Having a email column would make this easy.

    30 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Set field-values in the pre-chat-form via the javascript-api, not only name/email

    With the current version of the js-api it is only possible to set name and email-address. But ofter there are other data that the website already knows if the customer is logged in, e.g. the customer's id.

    It would be awesome if all field in the pre-chat-form can be filled/controlled with the js-api

    30 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Matthias,

    We see that quite a few of you are asking for this feature and we would love to give it to you but the problem is that to get this information, our Widget has to be integrated with the specific platform which us used as the backbone for the website. We have a few now and will expand further.

    What is the platform that you use so we know for what to build the integration first?

  3. Display trigger on mobile and tablet not only in fullscreen mode.

    The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.

    30 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Listen to new messages with the Javascript API

    Some sort of onNewMessage method would be really helpful to integrate the chat with the website

    27 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. OS X Dock Icon Badge

    It would be great if the OS X dock icon would display a badge showing the number of open chats and open tickets.

    27 votes
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    under review  ·  2 comments  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Custom Fields Via API

    You guys have just released the Javascript API. It would be a huge help to allow us to use custom fields via api also as we have a field called "support pin" which we would like to autofill.

    26 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. SMS alert if chat goes unanswered for X amount of time.

    Would be a great feature if we could get a SMS feature that would alert selected admins when a started chat isn't answered in "X" amount of time.

    26 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. More Detailed Alias when in chat box

    If I create 2 alias

    1. Phoon Bucgene (Title: Lead Designer)
    2. Phoon Bucgene (Title: Customer Support)

    When accepting incoming chat, to choose which alias, both is showing "Phoon Bucgene"

    It would be nice if you can include the title at the back of the name, eg: "Phoon Bucgene - Lead Designer" or, give a name for the alias, like "Company A alias", "Company B alias".

    25 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. XMPP Support

    It will be great future which currently block our company from using tawk. We are using jabber for internal communication at it is really uncomfortable and unlogic to use another software for chat communication.

    I know that you declined this suggestion twice (one had 41 votes, second 133 votes) but I think you should listen to your user's voice and not only to your's. Please leave this open so you can see how many users want the future active.

    Your reasoning was that less and less IM use external integration but we are not talking about integrating with Google Talk…

    25 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Blocking agent-to-agent chat

    The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.

    Is there a plan to place a block on agent-to-agent chats if required?

    Thanks!

    25 votes
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    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. email followup

    It would be cool if we could send an automated followup email after a chat. For example, send an email 3 days after a closed chat, asking if the visitor needs any more assistance with what was discussed in the chat and keep a conversation going.

    25 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Send custom data from client

    Hi there

    Firstly a great service, well done.

    There are already a few request about sending data such as name or email address from the client to the chat panel. What would be great is to be able to pass an object of key/value pairs which are displayed against the visitor. This object could be populated in the start up script. We would then be able to display the data to the agents which would make it easier for them to identify the user and what they are doing. The link to the page the user is on currently displayed…

    24 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    24 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Reply to ticket as alias

    Reply or open ticket as an alias.
    Thanks

    24 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Prefill email address in chat form

    Our website where we have included the chat has log in option. So if a user is already logged in, I want a way I can pass the user's email to chat widget, so that my agents will automatically see the customer's email and know who is he

    24 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Anuj,

    What platform you use for your website? For the email option to work, the Widget has to be integrated with that specific platform.

    We already have a few integrations and are working on updating them.

  17. See visitor baskets

    In HubTalk I can see what each visitor has put in their basket. Great feature.

    23 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 23 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add chat button to email copy

    Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

    It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

    23 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. SMF

    If Tawk got a module, for SMF. It could be NICE!!!

    I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat

    22 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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