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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Minimize the window after x seconds, when a trigger has poped up a message

    I would like for the trigger messages to allow as a setting to minimize the window if the user does not react to the trigger after let's say 3 or 5 seconds, to clear up the space on the website. Otherwise the user has to manually minimize the chat window if they do not want to engage with the message and it ruins their navigation experience.

    16 votes
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  2. I suggest you have a way to randomize your alias for chat conversations automatically.

    I suggest you have a way to randomize your alias for chat conversations automatically.

    15 votes
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  3. Adopt intercom.io's non-invasive floating design - agent photo

    Intercom.io is used by big companies such as Quora, Salesforce, Shopify also because it offers great user experience for website visitors. Check http://webinargeek.com/blog/live-chat-support-via-intercom - a non-invasive, floating button image - instead of the intrusive square. It also allows agents photos to display, this makes it very personal and inviting to chat

    15 votes
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  4. Agent to Agent chat monitoring by an administrator

    An administrator should be able to monitor agent to agent chat. This would be very helpful for any training or disputes.

    15 votes
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  5. Tagging: Generic and Reporting

    Be able to add generic tags with a drop down menu to be used across all properties. Add tags to reporting.

    15 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Could you please add a feature to run\download reports in order to see the traffic sources? this would be a perfect feature to your software

    Could you please add a feature to run\download reports in order to see the traffic sources? there's already an historical tab that shows the daily traffic source.
    this would be such a perfect feature to your software !

    15 votes
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  7. Availibility times

    If we had availibility times for individual departments and sites it would be great,,,

    like sales and billing can be 11 to 8 and support can be 9 to 9...

    14 votes
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  8. Resizing editing box

    The ability to resize the editing box would make creating shortcuts much easier.

    Currently, you can only see a few lines of text at a time.

    14 votes
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  9. department default email

    I would like to suggest having the ability to add a department email(s) in the department profile - we can use this option to add a department distribution list or group email etc. And that can be an option for the emails to be sent to the department email address on file.

    13 votes
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  10. Labels / Folders for Ticket System

    The Ticketing system is great!

    I would really love the option to create various folders under (messages/contacts/spam/trash)

    e.g: quotes // products // complaints.

    Once a ticket has been submitted, I can then move it to a folder to better keep track of it.

    I am aware of the search tags, but this isn't streamlined for efficiency at the moment.

    13 votes
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  11. Taskbar icon status

    When using the windows app, I would like to see my chat status (away, online, etc) at the taskbar icon. Like a change of color, or a change of the icon itself. So you don't have to go to the dashboard to check your own status each time;-)

    13 votes
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  12. Fix bug that randomly and unexpectedly closes the desktop application

    For myself and other employees, we've noticed the desktop software often closes completely and randomly. If someone else doesn't have the chat open with the client, they are also lost.

    13 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Kali,

    Thank you for your feedback.
    Could you please provide more information about your setup?
    Which OS are you using?
    Which version of the desktop app are you using?
    What are the steps you took before the app crashed?

    Thank you!

  13. If customer doesn't reply in (amount) mins. Auto Trigger are we still connected message

    as title says ! ;) Hope tawk.to integrate that in the future ! ASAP ! :) really useful future.

    13 votes
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  14. Invite an agent to multiple sites instead of inviting to each site individually

    To have the ability to invite an agent to multiple sites instead of inviting to each site individually.

    13 votes
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  15. 12 votes
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    under review  ·  1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Can you make module for cs cart?

    Can you make module for cs cart?

    12 votes
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  17. JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior

    By default the Widget is closed because on the header on our site is an "Live-Chat Button" if we are online on Tawk.

    If the customer has'nt create an Chat (or it is already closed), the Widget will not be "shown" if we write him. This is the reason why i want a method to handle the behavior of the client to maximize the client.

    Here is an example: http://pastebin.com/BRFXHEBe

    12 votes
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  18. Remove pagination from Monitoring tab + Fast search

    Pagination makes no sense in a table where data changes in realtime.
    I think you should either show all in a single page or show the "latest X" (at least 100) and then let people use filters more easily (without opening a dialog, but simply writing conditions in a text box, ala gmail/google).

    12 votes
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  19. Trigger on visitor leaving page

    A trigger for someone about to shut down the page without passing the succes checkout page, which says 'Not found what you are looking for? How may I help you?'

    12 votes
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  20. Customize the roll-over color for the offline submit button

    Be able to change the rollover colour of the submit button when in offline mode to match branding

    12 votes
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