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315 results found

  1. Customize the roll-over color for the offline submit button

    Be able to change the rollover colour of the submit button when in offline mode to match branding

    12 votes
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  2. Best agent management

    Actually, we have to manage each site separatly. A good thing is to be able to select an agent team and assign him/her to multiple site on couple click. (Check box per exemple)

    12 votes
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  3. Categorize chats and get statistics

    After the agents finishes a chat session, he or she could tag the conversation like: sales, support, visitor, etc. And then generate statics by tag.

    12 votes
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  4. Improve API to explain how to change visitor name

    Although there are some explanations in the API doc I think they could be more extensive. It took me some time to figure out how to do it and from the forum threads it seems I'm not the only one to have struggled.
    What about something like:

    To set the visitor name you have to options.
    1) Before embedding the app code, define the TawkAPI object with the visitor info. On load, the Tawk.to script will pick up the parameters and set the user name and email
    Tawk
    API = {
    visitor: {
    name: 'The visitor name',
    email: '…

    12 votes
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    under review  ·  4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Allow desktop notifications to be user customizable. Currently, they are much too easy to miss when working on other tasks

    The notifications are inadequate and are going to cause me to stop using the app since I am repeatedly missing chats while working on other desktop tasks. There should be a way to keep the notification on screen until acknowledged, and also to make it appear bigger and more intrusive

    12 votes
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  6. Manual ONLINE/OFFLINE Switch

    Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.

    11 votes
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  7. User based Chat

    In case of web applications where user is provided a chat option only after login. For example, if a User A login and chat with the Tech Support (Admin end) then log off. And if User B login to the same computer (assuming a shared computer); User B can see the chat history.
    Chat window should be user based. Once a user login with the Username, the username must be associated with Chat messages; if User B login User B can see only the messages of his own.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there dear tawker,

    This is only possible if we make an integration for that specific platform. There is no other way on getting this information.

    What platform are you using?

  8. Multiple page triggers.

    In the page trigger, allow for comma separated links so groups of pages can have the same trigger

    11 votes
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  9. edit + get notes via API

    use the Javascript API to get/set notes for the user

    11 votes
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  10. Expanded search of messages

    Last update, which introduced a Messaging (Ticketing) system, removed a useful feature which allowed us to perform a search through history of all websites. Now it's only possible to choose a website and find only messages of it. Is it possible to return a feature which would allow us to find messages without choosing a particular website? E.g. find all messages by agent's name independently of the website.

    10 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Have desktop notifications for the VISITOR. When an agent sends a chat, the visitor should get a desktop notification.

    Have desktop notifications for the VISITOR. When an agent sends a chat, the visitor should get a desktop notification.

    10 votes
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  12. Great product - but I found that if I close the bubble - it's closed forever - or until I reset my cookies - the bubble is a great plus - it

    Closing the bubble should not be permanent. refreshing the page - or coming back for another session should reload the bubble. I closed the bubble just to see what happens and not I have to clean out cookies to get it back. Thanks - overall a wonderful product.

    10 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Spanish Corrections

    On pre-chat form when a visitor skip enter his name a legend in red appears:

    1. "nombre tiene que ser proveido"

    Here is much more accurate write only:

    Ingresa tu Nombre

    Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"

    Thank you

    9 votes
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  14. 9 votes
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    under review  ·  3 comments  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
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  15. unblock this great and wonderful service for Iran :)

    This is amazing service, and would be very useful for estore websites in Iran, but apparently Iran has been blocked because of USA sanctions, USA Sanctions over against Iran, google,microsoft,yahoo all removed their restrictions against iran. So your great company also can do this :)
    Thanks

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Babko,

    As we are hosted on Google servers, we have to abide by their rules. Currently we won’t be able to provide our services until the ban is lifted. ):

  16. Need Padding Option In Title Text

    I noticed that there is no way to adjust the padding around the minimized button title text. Please add a padding option.

    9 votes
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  17. Make Scheduler API Retrievable

    API for retrieving the scheduled online times for each day. This makes it possible to generate a page which shows the customers / visitors when the chat operators will be there to chat with.

    9 votes
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  18. Change the location of the Mobile Widget.

    Change the location of the mobile widget... why would you want it all the way at the bottom of you site in the corner so small???

    9 votes
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  19. Add multi-language option in Prestashop Tawk.to module

    Hi there,

    I have a prestashop store in two languages, the thing with prestashop platform is that you cannot paste the tawk.to script code in all the pages depending if you want the chat in a specific language or in another, because there are hundred of page combinations.

    So the chat will always appears in the same language no matter if you are in the english, spanish or french version of your site. And it can make your clients confused.

    9 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Option to show the advanced trigger once per day

    Currently there is a limit for the trigger to once per visitor. I would like to enable "once per day per visitor" to allow the trigger to show to returning visitors, but not to often, so once per day would be a good frequency.

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there dear tawker,

    If you want help setting up triggers and to know what is their full potential, please contact our support team. They will be happy to help you. You can contact them by going to our site and clicking the Widget. https://www.tawk.to/

    If this is a functionality that we don’t have, the support team will send the development team a request.

    Hope this helps.

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