More Javascript API events (chat started/ended by agent, chat message by agent)
At this time "onChatStarted" and "onChatEnded" only react to user actions and not to agent actions. So you can have a chat ongoing but you never received a started event, and viceversa, have the chat ended by never received the ended event.
This limits a lot the way we can "integrate" with the chat widget.
E.g: keep the widget hidden and let only agents to start/stop conversations (by show/hide the wisget when the agent start/stop them)
E.g.2: decide to always maximize the widget when a new message from the agent is sent (maybe depending on the message itself).
Stefano
shared this idea
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Anonymous
commented
2r2r
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Louren van Garderen
commented
I'd like more or less the same as Jacob. To be concise, I'd like to:
- Register a custom event handler in browser (i.e.: a javascript function that refers the user to a page; adds an item to the users basket; tracks GA event; etc.)
- Trigger events from backend (maybe with optional values, i.e. a command like track(key,value)) -
Jacob Beckstead
commented
In my case, I need the agent to interact with the chat so that I can record a conversion, because not all chats are conversions. I need agents to make a decision that can lead to an action that can trigger an onCustomEvent() function or similar.