Feature to know break-up of Mobile versus Desktop
There should be a feature in the analytics, to tell how many visits (and chats) were from mobiles, tabs and how many from Desktops. This is needed because chat UI for mobile and Desktop are different (and so are there customizations done by site-owner). Success of chat facility or failure thereof cannot be assessed without having a rational breakup regarding device-type used.
Hi there dear tawker,
This is a good idea.
It is a useful stat for decision making.I've been using this app for over 2 months and i would be very curious to see the stats of users who interacted with chat...[OS,Browser etc]