department default email
I would like to suggest having the ability to add a department email(s) in the department profile - we can use this option to add a department distribution list or group email etc. And that can be an option for the emails to be sent to the department email address on file.
Anonymous
shared this idea
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Kasper Tikjøb
commented
For the ticketing system to be usable, i need the different mail accounts to be automatically assigned to the right departments (sales@ to sales department, support@ to support department, etc.).
Could be done by adding an option to set a tawk "Ticket Forwarding Email" address under each department.
Or by adding an advanced trigger, that can assign the ticket to a department, depending on the mail-address it was sent from.
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Anonymous
commented
I was going to request something like this. This is extremely needed.
The way you have it right now is not good, it is confusing and does not allow a good ticket distribution or even have incoming tickets assigned automatically based on the forwarding email.
Please consider this
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John Hurley
commented
definitely need this.