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Desktop Notification configuration

Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.

Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

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Tom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for sharing your challenge here.

Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent Message

To change your sound settings:

  • Go to the top right of the Dashboard (user icon)
  • then Manage Sounds.

Helpful links:

For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

Enabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notifications

Managing sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi Tom,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:
    * Go to the top right of the Dashboard (user icon)
    * then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  • Denise commented  ·   ·  Flag as inappropriate

    Any progress on this?? - We do no have sound on our PC and we are missing chats and upsetting our customers.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any progress ? - we missed two chats today alone - thinking of a different solution if we keep mising chats

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be also nice if you could answer directly from a notification. U see a sticky bubble above your tray, there is a message from your client a directly below that there is a text area ready for your reply. Opening a full tawk.to window is an option.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Fully agree! I often miss a chat because of doing other job than sitting all the day in front of my monitor. Unfortunately there is no blinking popup, icon or whatsever in tray saying "Hay, U just having a conversation lamb!" Like others we don't have speakers at our working PCs.

    This feature is vital. If you can't catch a chat, all other functionality is pointless.

  • Anonymous commented  ·   ·  Flag as inappropriate

    We have missed several chats as our computers don't have speakers here and the notification we have a chat only stays up for 5 seconds. We are considering a move if we can't adjust this and make it more obvious when agents have the browser minimised We are a shop so sometimes agents are away from there desks dealing with customers. Hopefully this can be implemented soon.
    Phil

  • Justin O'Neill commented  ·   ·  Flag as inappropriate

    100% agree. the notifications are easy to miss. I would love to have a settings feature available where you can set the desktop notification remains visible until the message is answered.

  • eddy commented  ·   ·  Flag as inappropriate

    at this moment the pop up only less than 5 second and mostly we are not aware

  • Ria commented  ·   ·  Flag as inappropriate

    Please make a new feature for pop-up desktop notification to be more longer or adjustable. As it is very important for us to be more aware if there is an incoming live chat.

  • Cyril commented  ·   ·  Flag as inappropriate

    i definitly need a better system for notifications :)
    i have no sound on my computer and i've been missign several chats

    Is there any way to have a permanent notification on desktop?

    The only desktop notification is the pop-up
    in another system i tried (zopim), there is an option to have a notification popup near the clock. and it was possible to configure the time it stayed on
    even possible to say "until i close the notification"
    I have 2 or 3 screens, sometimes i can't see a notification on the other screen, especially if it stay only a couple seconds.

    so here are some good ideas from the others :
    1>Length of time on screen should be adjustable.
    2>Option to keep on screen until answered.
    3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
    - Auto-Pop the Tawk Desktop App when a new chat is requested.

    - Flash the Tawk button orange (similar to skype) on the toolbar.

    Thanks a lots !

  • Anonymous commented  ·   ·  Flag as inappropriate

    Guys, add the conditional chat forwarding please! If I can take a call withing 10-20 sec it would be great to forward to a specific person.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Right now you only have it for Admin's, but I don't want to give admin access to some agents, but that is the only way they will get desktop notifications

  • Stefan commented  ·   ·  Flag as inappropriate

    If someone is not able to use sound notifications, a large pop up notification which appears on the desktop when there's a new chat request, would be great.
    The small one in the system tray could get missed easily.
    Tanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Offer the ability for incoming chat desktop notifications to remain on the bottom of the screen until an agent clicks on the incoming chat to answer if they don't have their dashboard open.

    This is particularly useful in certain server setups or hardware setups where sound notification is not possible.

  • Anonymous commented  ·   ·  Flag as inappropriate

    - Re-send desktop notifications every 30 seconds until the chat is answered.

    THIS! Please!!

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