UI changes for many concurrent chats needed
When many people are chatting concurrently it is too hard to manage under current layout. The 'Messaging' screen would almost work, but it does not show real time users and status. If I could use a slim list like that and collapse all the left hand column I could easily see many chats and if any were waiting on responses. Then, rather than covering that screen when selecting a chat, have a single box on the right that reflects the selected chat, while allowing me to monitor the list. We get 20+ people chatting us during web events and it is impossible to keep track of them with the big boxes and large left hand icons at that quantity. Here is a sample screen from another chat ui as a similar example (http://a3.mzstatic.com/us/r30/Purple5/v4/4d/9d/47/4d9d4765-a6f4-ab45-91be-1c6f12b538ea/screen800x500.jpeg)
Mike Demick commented
I love tawk.to and don't want to change but need some mods for it to be useable at volume.