Filter out own people (by IP or name) from monitoring
We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.
I'd like to filter them out.
I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
Please add that if the IP address is logged into the dashboard - it does not show as a chat user or track there history on the site.
Because each time i am entering my site it is showing my own IP as a visitor. So i need feature to avoid my own IP show in visitors list
Hide the chat owner ip address from visitors list.
Karl Mariner commented
Presently it looks like you can block IP addresses on a session basis but having the ability to create a permanent list of IP address filtering would be much more beneficial.
When there are 3 agents active with our website open i will see them also in livechat. I want to know if you can make agents ip adres hide from live visitors dashboard.
fullOf Graphics commented
When developing or making changes to the site, Tawk counts every visit, including your own, so the stats are a bit off.
Could it be possible to have some filter to exclude some IPs from being counted in the stats?
Thanks a lot
Exclude my own IP address (or admin's) so the chat system is not logging my actions and see me as a visitor.
Kevin Till commented
It would be nice if we could suppress visitors from our company's ip address so we know they are not customers in need of service. As it is, many of our internal users need to be logged into the site all the time, and they get lumped in with actual customer visitors.
As a new user, I was testing tawk and have visited my widget a couple of times. Now that I'm ready to officially launch it, there's no option to reset it so the my visits are still there. I would have preferred if the stats was accurate by eliminating my trials.
Please add the possiblity to put a cookie for excluding agents from the listing of active users and form the tracking.