Screen capture
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.
Jer
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Screenshots are currently not available in our chat widget.
We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.
This Add-on can provide better support when your customer needs help in navigating your website.
This is a faster and better way compared to requesting multiple screenshots from your customers.
To learn more about our Video + Voice + Screensharing, visit the following links:
1.Video + Voice + Screensharing add-on
https://help.tawk.to/article/video-voice-screensharing-add-on
2.Getting started with Video + Voice + Screensharing
https://help.tawk.to/article/getting-started-with-video-voice-screensharing
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
25 comments
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met
commented
do you have screen sharing feature now
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rob weinstein
commented
No clue how this would be implemented but I own a software company with 1200 accounts and this would be very helpful.
P.S. Your software is awesome and I applaud your business model. Brilliant. We will be suggesting all of our customers use your service.
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Vincent
commented
iI know https://www.smartsupp.com/ hass thiss feature
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Anonymous
commented
a simple screenshot would already be a massive help
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Michael
commented
When the operator gives a weblink which is on the same site should result in the user STAYING and just redirecting INSTEAD of what happens now: It opens a new webbrowser (or new tab).
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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Eduardo Robles
commented
if you guys added an onChatSubmit, we could manually generate a screenshot each time the visitor sends a message, sending it with a link with addEvent
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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Nauman
commented
Any visitor / customer may share it using the email or file sharing option within chat window
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Andy
commented
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding behavior of your customers.
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tobias
commented
wow nice idea.
share screen also an option for you? -
Andre
commented
this will be useful for a customer who is not tech savvy to show the service rep what they are seeing so that the discussion can be more effective
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Mehmet
commented
Recording the behaviour of the customer, so you can see the mouse/finger actions/clicks live on the screen.
SmartSupp has this function and tawk needs it too...Thanks!
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ravindra
commented
we are very interested in screen sharing facility in chat option
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Ethan
commented
I would love for a visitor to have an option to share the screen with an agent. This option would make it easier for the visitor to show what's going on instead of just chatting.
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Rodrigo
commented
Create functionality as the clickdesck to take screenshot of the client screen
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Anonymous
commented
for the next update can you guys add screen share