Screen capture
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.
Jer
shared this idea
25 comments
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met
commented
do you have screen sharing feature now
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rob weinstein
commented
No clue how this would be implemented but I own a software company with 1200 accounts and this would be very helpful.
P.S. Your software is awesome and I applaud your business model. Brilliant. We will be suggesting all of our customers use your service.
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Vincent
commented
iI know https://www.smartsupp.com/ hass thiss feature
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Anonymous
commented
a simple screenshot would already be a massive help
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Michael
commented
When the operator gives a weblink which is on the same site should result in the user STAYING and just redirecting INSTEAD of what happens now: It opens a new webbrowser (or new tab).
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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Eduardo Robles
commented
if you guys added an onChatSubmit, we could manually generate a screenshot each time the visitor sends a message, sending it with a link with addEvent
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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CRD
commented
votes should be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor
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Nauman
commented
Any visitor / customer may share it using the email or file sharing option within chat window
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Andy
commented
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding behavior of your customers.
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tobias
commented
wow nice idea.
share screen also an option for you? -
Andre
commented
this will be useful for a customer who is not tech savvy to show the service rep what they are seeing so that the discussion can be more effective
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Mehmet
commented
Recording the behaviour of the customer, so you can see the mouse/finger actions/clicks live on the screen.
SmartSupp has this function and tawk needs it too...Thanks!
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ravindra
commented
we are very interested in screen sharing facility in chat option
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Ethan
commented
I would love for a visitor to have an option to share the screen with an agent. This option would make it easier for the visitor to show what's going on instead of just chatting.
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Rodrigo
commented
Create functionality as the clickdesck to take screenshot of the client screen
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Anonymous
commented
for the next update can you guys add screen share