Integrate with Shopify more
I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).
It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.
We are currently in the process of updating all our integrations and this is a feature planned for future releases.
James Ashley commented
Show agents the details of a customers basket that has been abandoned.
BariatricPal Store commented
This would be AMAZING and EXACTLY what we are looking for!!