Automatic intelligence on visiter
I think it would be great if Tawk would research the visitor according to the information they gave you at the beginning of the chat. Tawk could use that information to serve up info and links to their social accounts such as LinkedIn, Facebook, and Twitter the same way programs like Rapportive and Xobni have done in the past. This way the agent will know more about the user and be able to understand them better.
Patrick shared this idea