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Simple send/receive API for integration with services other than your web client. This is a feature I'm willing to pay for as a user. https://www.myaccountaccess.website/

Almost every website is providing this feature to their clients. Recently, I also saw this feature on Metal Garden Screen https://metalgardenscreen.co.uk/.

I am also facing exact same issue. Is your issue resloved? any recommendation how to solve this issue.? Can any one please help?
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can;t believe this is still not available, it is such a basic feature.
The whole system of converting a chat to a ticket is currently just clunky, even more so in the mobile app, where it is a PITA to manually copy the chat history.

Hi!
No, currently not, but we agree this feature could be useful.
You can upvote this idea here: https://tawk.uservoice.com/forums/228427-feedback/suggestions/16434910--convert-to-ticket-and-mark-chat-as-closed

Is there a way you can then auto close off that chat if if the ticket has been created? They currwntly remain open.

If someone has a chat and you miss it you can convert to a ticket. Very often we reply, but of course the client can't see the original ticket thread and might read the email 3 days later. They go what you on about? If you create a ticket from a chat, it should show the chat history as the first mention, then our reply. It should also close the chat whenever a chat is converted to a ticket.

Please release this as soon as possible.

Excellent Matt, we need this feature

When converting chat to ticket, bring thru the chat, so we know what the ticket is about.

Why would I not want to see previous that caused chat to become a support ticket?