Include Chat When Converting to Ticket
Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.
When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??
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Susan Conroy commented
Simple send/receive API for integration with services other than your web client. This is a feature I'm willing to pay for as a user. https://www.myaccountaccess.website/
Almost every website is providing this feature to their clients. Recently, I also saw this feature on Metal Garden Screen https://metalgardenscreen.co.uk/.
I am also facing exact same issue. Is your issue resloved? any recommendation how to solve this issue.? Can any one please help?
Russ Michaels commented
can;t believe this is still not available, it is such a basic feature.
The whole system of converting a chat to a ticket is currently just clunky, even more so in the mobile app, where it is a PITA to manually copy the chat history.
Admintawk.to (top bird!, tawk.to) commented
No, currently not, but we agree this feature could be useful.
You can upvote this idea here: https://tawk.uservoice.com/forums/228427-feedback/suggestions/16434910--convert-to-ticket-and-mark-chat-as-closed
Tech Support commented
Is there a way you can then auto close off that chat if if the ticket has been created? They currwntly remain open.
Tech Support commented
If someone has a chat and you miss it you can convert to a ticket. Very often we reply, but of course the client can't see the original ticket thread and might read the email 3 days later. They go what you on about? If you create a ticket from a chat, it should show the chat history as the first mention, then our reply. It should also close the chat whenever a chat is converted to a ticket.
Please release this as soon as possible.
Ahmed Ebishi commented
Excellent Matt, we need this feature
Jim Cunliffe commented
When converting chat to ticket, bring thru the chat, so we know what the ticket is about.
Why would I not want to see previous that caused chat to become a support ticket?