Agent Login Tracking
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!
Anonymous
shared this idea
69 comments
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Anonymous
commented
As far as I could understand from their support, this did not get added (yet). We would also really like this feature!
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Anonymous
commented
was this added
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Ben
commented
Defo need this!! How can I tell which of my staff is slacking off!!!
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Anonymous
commented
This would be great! Need some way to track this information.
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Anonymous
commented
get login logs (date / time) from agents registered on the chat
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Samuele
commented
Very useful feature, it would be amazing
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Anonymous
commented
Yes, This is needed. We received a chat after hours, and from all accounts no one should be logged in. We can't audit who was logged in to fix this in the future.
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Anonymous
commented
Really need this!
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Entertainment Plus & USA Transfers
commented
We'd love to have a very important tool to make sure agents are logged in during shifts.
Hard to see if numbers went down for a lack of traffic, or customer service availability.
Thank you! -
Anonymous
commented
The agents login and logout time in monthly report
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Anonymous
commented
to be able to track the agent loggin activity
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Anonymous
commented
"This is a VERY important feature that is missing and should be added ASAP. Also the ability for Admins to logout users that leave their sessions active when leaving the office. I don't know how these were missed. :("
Admins should be able to log people out this is very important
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Anonymous
commented
This would be great. If we miss a chat I want to be able to see which agent was online at the time so I can re-train this agent. If we have dip in chats I need to know whether this is due to a lack of agents being online of something else.
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Anonymous
commented
how can I see who is online and responding to chats
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Jake
commented
Overall there should be some kind of tracker built in for EVERY agent. That tracks login/logout times, chats responded to, tickets created/solved, etc.
When it comes to the $1/hr agents, there is no way to track exact login/logout times to ensure fair payment and that they were online within their time frame if I am not online to watch it. -
Kings
commented
Most if not all the time, chat agents are paid by a measure of hours. There's no option to track the number of hours spent on the site/app.
It would be a good option to enable payer make proper calculations. -
Anonymous
commented
I want to be able to see who was online when a chat was missed for better reporting and management
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Anonymous
commented
Record the day and time the agent logged in
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Anonymous
commented
This is a VERY important feature that is missing and should be added ASAP. Also the ability for Admins to logout users that leave their sessions active when leaving the office. I don't know how these were missed. :(
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Anonymous
commented
It would be so useful to be able to view agents activity statistics. Time/dates logged on. We are currently trialling Tawk.to on certain pages of our website and I am unable to measure the effectiveness due to lack of agent information. Please add this as a feature. Feedback would be much appreciated. I can see that this was mentioned as far back as 2015.