Add Auto Join Conversations.
I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we do not have a feature allowing agents to join conversations automatically.
You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat.
To do this, visit the Monitoring tab > Live Chat > First response time
To learn more, visit this link: https://help.tawk.to/article/understanding-reporting
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Eliana Kalila commented
Yeah, please update for this. So agent that currently free will automatically join to the new conversations.
It is tedious to join every visitor manually.
I want to autojoin, don't want to click the button at the bottom especially when I have only one service rep.
But...If you have more than 20 active agents, who would you like to auto-Join the conversation?
The chat on-queue function would be a good addition to the features:
Yes it will be a very helpful feature.
yes, that's very much needed feature. LiveChat gives this feature and i believe all the chat system providers (Free or Paid) offers this. You must add this if you want to make it good.
Hakan Kis commented
Yes, nice idea
I need this, yes!
Thank for votes. We need this.
i want auto join conversations.