Mobile widget icon size and position
I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.
François
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features on Mobile.
You can now set the position of the chat widget on a mobile device.
Follow these steps to change the appearance of the chat widget:
1. Click the Administration cog in the lower-left corner of your dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.
Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
At this stage, changing the size of the icon is not available.
We’re continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
22 comments
-
Danish Shaikh
commented
Hello everyone,
I was also facing the same issue and I am able to figure out on how we can override their default css with our custom css.
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Rick
commented
I think the mobile widget is tiny on an iPhone. I think it is hard for users that the blue dot is a chat button.
-
Admintawk.to
(top bird!, tawk.to)
commented
Hi Francois,
Thank you for choosing tawk.to and for sharing your suggestions.
Available options for changing the appearance of the chat widget can be explored here:
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetOther modifications beyond these options are currently unavailable.
Rest assured, we have submitted your request to our engineers and we will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
-
Damian Kaczmarek
commented
The is the Tawk team overriding all CSS with important!? they make it really hard to adjust the position
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Anonymous
commented
If the widget is obscuring the cart icon or other icon in handheld footer bar:
A workaround from https://wordpress.org/support/topic/change-location-of-tawk-to-widget-via-style-css/#post-9799642 :Add this code to your child functions file:
// add a place in footer bar in mobile screeins for chat icon
add_filter( 'storefront_handheld_footer_bar_links', 'jk_add_chat_link' );
function jk_add_chat_link( $links ) {
$new_links = array(
'chat' => array(
'priority' => 40,
'callback' => 'jk_chat_link',
),
);$links = array_merge( $links, $new_links);
return $links;
} -
Paul
commented
Pls pls pls this option is really needed! The size of the mobile widget hides a lot of useful buttons for our users
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anonym
commented
Hello, is there a possibility that you get this done?
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Sam
commented
Yes, please add support for making the mobile bubble smaller (and closer to the edge/corner of the screen)! It's simply huge.
Everything else? Top notch, honestly.
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id
commented
yes correct the position of chat Widget for mobile should be change
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Anonymous
commented
Like this is so needed.. Everything else is top notch, but the fact that you can't change the size of the mobile widget to smaller is kinda annoying.. But you have to add the relocation in pixels.. because that's the only reason I can't use it right now, cause on the mobile version it block's out so much else on my site, mainly because it's not in the bottom of the page like your desktop version.. If you would have RGBA colors, I could work with it, cause then you can change the opacity to like half and that's half winning already..
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Anonymous
commented
Please provide mobile widget customization. Right now on my website it is blocking the search button...
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Venu
commented
Mobile widget is not placed properly, especially if the website/app is having side menu.
Please provide mobile widget customization options as in desktop.
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Anonymous
commented
Mobile Widget Options
We need a way to control the placement of the Widget on Mobile Only, sperate from Desktop. So for example Mobile can have Widget be at the bottom of the page, Desktop can have it Centered to the Left Side.Also how about a Click to close the Widget so if a person is tired of seeing it they can close it (hide it) per session.
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anonyme
commented
I totally agreed. The icon on mobile should be reduced and places far edge. 90% of our visitors hav complained about the size and how to close the widget.
When we hide widget on mobile , it is good but we can’t not monitor visitors.
I suggest to give option in settings to hide widget on mobile, but keep the ability to monitor visitors. -
Alex
commented
Yes. The ability to move it up or down, left or right, from the position it's in would be great. And also be able to change the size of the bubble. That's the only thing I've found that I really don't like about this chat software in the 3+ years we've been using it.
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Anonymous
commented
The widget icon is placed too much in the visible area of site content on mobile phones. It should be placed more near edges.
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Anonymous
commented
I agree with you. The icon is too much in the visible area of site content. It should be placed more near edges.
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Anonymous
commented
I noticed that the widget on the phones it's very small and many customers dont realize that i write them because they not see the small "number 1" that appears on the widget...
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Jeph
commented
I would really like to just see a notification on the mobile chat bubble to let the user know someone is online and ready to help but at the same time they can ignore it. When I start a chat and it takes up the whole window it's a bit confusing how to close it right away and isn't a great UI for my customers.
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John
commented
Yes this is a big issue with us also. Please allow resize of the mobile chat!