VIEW OF ONLINE & OFFLINE AGENTS/ADMINS
I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.
I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.
Erick Ojeda commented
This is very significant because you need a report to know which agents are connecting and who are not.
I second this! I think this information should be front and center on the home Dashboard!