VIEW OF ONLINE & OFFLINE AGENTS/ADMINS
I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.
I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.
sorted by lastname, maybe see by department, who is on or off.
And yes, front and center perhaps above Groups. So administrators and managers can see. Very important.
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Erick Ojeda commented
This is very significant because you need a report to know which agents are connecting and who are not.
I second this! I think this information should be front and center on the home Dashboard!