I suggest you ...

← Feedback

Customize tickets emails

Could be great to add our own logo on the tickets emails + a signature.

914 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Franck shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for sharing your request here.

The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

81 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Th commented  ·   ·  Flag as inappropriate

    We are blocked on the implementation of your ticket management solution due to the fact that it is not possible to personalise the ticket emails in French.
    It is not possible to send them like that for the moment

  • alKODIque commented  ·   ·  Flag as inappropriate

    Any update for that feature?

    This is one of the most important thing for our organisation..
    We are a french community and the automatic email (in english and impersonal) is a uge bug for us..

    We we thought that the fact of using zapier will solve this problem but it doesnt!! Now our users have 2 emails when they submit tickets. We had to remove zapier and remove the capabality of submitting tickets from the knowledge base.

    We pay for removing branding but in fact, we can not.. 🤷‍♂️
    We even can not remove this automatic email!!!

    Do I miss something?

  • WEBBY commented  ·   ·  Flag as inappropriate

    1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.

    2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.

    3. Options to edit replies in tickets.

    4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.

    5. Request. How can customer feedback letters be translated?

    I beg you very much.

  • Simran Saroha commented  ·   ·  Flag as inappropriate

    Know all about tax consultancy, audit services, management consultancy, accounting and auditing services, financial and corporate advisory, company law matter services, manpower management advisory, Income Tax Return Filing, and Income Tax E-filing etc. with help of experts https://rajanmodi.com/

  • moksha mask commented  ·   ·  Flag as inappropriate

    Our n95 mask online is one of the most protective and laced with innovative technology available in the market at the lowest price. The replaceable n95 filter, washable cloth mask, silent fan, environment friendly, and cost-effective n95 mask online ensures soothing airflow without compromising safety.

    Visit : https://mokshamask.com

  • corpac India commented  ·   ·  Flag as inappropriate

    With the right kind of tools, you can quickly cut these sheets using the followingCorrugated Plastic sheets comprise of three layers- two flat plastic sheets with a wave-like ribbed center layer. The two flat plastic sheets are generally referred to as twinwall plastic. The Corrugated Plastic sheets may also be like sheets of plastic that have a wave-like structure that might have chopped glass fiber reinforced in it

    Visit Us - http://www.corpacind.com/blog/how-cut-corrugated-plastic-sheets

  • lery page commented  ·   ·  Flag as inappropriate

    Our team will investigate your complaint and may file a cash app dispute payment with the card network. Traders will have time to check the transaction. However, After gathering the facts, the card network will take the final decision and you will be notified of the final decision of the dispute. Although, You can visit the website to file any dispute-related issues with the cash application.
    https://www.cashappcustomersupport.com/blog/can-i-dispute-a-cash-app-payment/

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    To all our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  • Matej commented  ·   ·  Flag as inappropriate

    The administrator should also have the option to customize the text of emails sent to the client and translate it into the local language, as it is now not possible to change the language of the emails and our clients receive a message in English that some do not understand.

  • Gyandeep Soni commented  ·   ·  Flag as inappropriate

    1. There should be a customize Signature option in ticket replies, which ensure customers about Support executive identity and departments etc this also looks professional, most of the chat software has this option.

    2. Email SMTP integration option where customer will email directly and support ticket will be created automatically instead of urs.

    3. Options to edit replies in tickets.

    4. Embeded script for support ticket form which can be inserted in webpage where ppl can fill the details and open the tickets directly from our website.

← Previous 1 3 4 5

Feedback: Improvements

Categories

Feedback and Knowledge Base

(thinking…)