This is very important, please implement it as soon as possible.

Still nothing with this? We need to change this first mail. We need different languages, we need to edit "From" name.

We need the ability to change text within automatic responder ticket email.

It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!

its a mess on the reply ticket,pls customize it for us

It would be nice to allow for the customization of the message that appears at the end of the chat

"Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox."

I have chosen my language in the widget settings, but this string will always be English, because it cannot be customized.

This also includes email messages, when the visitor receives a mail message from your system, regardless of the language set for the widget.

Yes, customising the email template would be great.

It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

Terms like these in the email notification, should be translated:
A new ticket has been created.
##- Please type your reply above this line -##
Recipient :
Status : Open
Priority : Medium
Assignee :

Please Tawk, keep up the great work!

Please we would really need this feature as well! Kindly consider it.
Thank you in advance!

Certainly we would all appreciate this feature!

this is very necessary

Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

So you can create a text which fits exactly to your company. That means:

##- Please type your reply above this line -##
Hi ___
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.

It would be better If you could decide by yourself what text you are using

Perfect! Your ideas are all I need.

It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

ticketing system is very simple. It should have:

1. configurable e-mail adres (e-mials to customers should be sent from my comany e-mial), so it need to have: SPF+DKIM

2. Default text of auto-reply should be translated/ allowed to edit it

3. defauld text of auto-reply should be optionally disabled

4. All e-mial templates (with answers) shoud be editable and translated

5. tickets should be automatically closed after user is not answering with X days. Option yes/no

Would appreciate a response on it.

Thank you.

Dear tawk.to devs,

I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

Here is what I want:

1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
3. Ability to select the subject during chat - where the email is to be sent - and a prompt to the agent to select the subject if he attempts to close the chat without doing so.
4. Option to include visitor details (location, device/browser type, referral link, timeline/navigation details) in the email. Helpful for marketing and QA.
5. Option to display Notes in the email (best on top of the email). Helpful if the recipient only wants to read the summary first and the whole chat later on.
6. Ability to email the conversation as soon as it ends, not when the visitor leaves the website. Helpful for quick follow ups.
7. Ability to manually trigger email notification as the chat is happening. Helpful if we need someone to call an irate visitor immediately or elevate a concernt urgently.
8. An indication in the messaging history as to when the email was sent, with which subject and how many times.
9. Ability to enable or disable automatic notifications. Leaving it upon the agent's discretion to send notification for a particular chat.

Please let me know what I need to do to get it implemented asap. This is going to greatly affect my work.

Highest priority for now is the first three points.

I'd really appreciate your help on it.

Regards,
Jay
A happy tawker!

There should be a option of customize the format of ticket as when we create new ticket its mailed to our customers ,so there should be proper format according to the business , like we are into travel so what ever our customer has enquired us we create a ticket for that and thats mailed to our customer in a proper format so when he follow us he should be having all details in front of him.