Customize tickets emails
Could be great to add our own logo on the tickets emails + a signature.
Franck
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your request here.
The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
81 comments
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Anonymous
commented
Very good idea, love to be able to translate to german
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Lastpoke.com
commented
Good idea. I'd like to change into spanish.
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Paulo
commented
Possibility to edit Template Emails Ticket system or translate them.
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Auke Jongbloed
commented
I would love to be able to add a signature to the ticket messages.
This way i can add important links and make it clear from what company the ticket is send from.
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Mário
commented
The Administrator should be able to edit these texts.
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Claudia
commented
customization of automatic e-mails sent to consumers
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Cem Ugur commented
you can add mail contents to https://crowdin.com/project/tawk/.
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Paulo Moreira
commented
I can setup the interface to Portuguese, but the e-mail templates is still in English.Will be great if I can personalize the e-mails templates to my language.
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Anonymous
commented
+1 for, at least, translatable emails. My visitors would like to receive the emails in spanish or catalan
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tobias
commented
i serve a lot of people which do not speak or write english.
so it would be nice to give them german email templates.
then the ticket system work for me 100%
Thanks -
Do You Like Germany
commented
Change the text in the automated emails so you can create a text which fits exactly to your company. That means:
##- Please type your reply above this line -##
Hi ___
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.It would be better If you could decide by yourself what text you are using
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Marcel
commented
Really would like to change ( localize ) the email Tawk.to sends when I am offline and my website visitor leaves a message via the tawk.to widget.
No my website is in Dutch and the labels in the email are in english. Call me a perfectionist, but I would really like this option! :) -
Martin Becker
commented
Please add that we can Edit and change the CSS/Html code of the Emails it would be awesome to see tawk to emails in our own stylish look.
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Anonymous
commented
You can edit the email that is sent to players when creating a ticket.
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Jonathan
commented
Hi, when we talk offline by tickets appear this message before the message:
##- Please type your reply above this line -##
Hi Jonathan,
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #1.The problems is that we work in spain, and we talk in spanish, so we need to be able to change that text or translate it at least to spanish
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Anonymous
commented
We need the email that goes to the customer opens a ticket qaundo be translated into the language chosen in the control panel, the tests I made is not possible to modify the language of the email.
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Jônatas
commented
Please add pt-br translation to emails sent by tawk, like transcript and offline messages.
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INNBatível
commented
Emails should be in portuguese. We can't use the offline chat sending emails in English, this is a big issue for us
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Pascal
commented
Hi, is it possible to translate the text that is sent to the customers in emails when we create a ticket?
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Cawe Coy
commented
The email the agent and the customer receive is not translated to my dashboard language: Portuguese. Can you translate it, please?