Customize tickets emails
Could be great to add our own logo on the tickets emails + a signature.
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your request here.
The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
I can translate to russian. Please do the opportunity to translate into another language as soon as possible, a very good futures, but I can not use it. My clients do not understand English.
Zach Burton commented
Agree - would love to see this feature added! A necessary addition in my opinion.
Aaron Bartell commented
The current email capabilities don't support a rich text body. This is essential because customers don't know embedded images, fonts, font colors, etc are all stripped out of inbound emails. That makes it very difficult to collaborate with customers.
Giovanni Toffoletto commented
Would like to change text to italian.
I'd like to change into slovak.
Agree with this idea, it could be very useful to have this feature. Will let us open to talk through our international websites
Customize outgoing offline message notification email.
I use tawk.to to send leads to local businesses. they get confused and miss leads due to the email subject line/from email...
Would be nice to alter the outgoing email subject and from email. As well as change branding so they see its coming from their website.
Mikula Beutl commented
I hope this idea is not yet created, this is not a "canned response" suggestion, but to change the text such as the one that the customer receives saying "a new ticket has been created" to something else that fits the company better - so essentially, editing the template colors, text header and footer
Felipe Maurer commented
The 'offline message' email that gets sent customizable.
It would be good to be able to remove the tawk branding and add our company's design. This way it can be forwarded to a customer without any modification.
Very good idea, love to be able to translate to german
Good idea. I'd like to change into spanish.
Possibility to edit Template Emails Ticket system or translate them.
Auke Jongbloed commented
I would love to be able to add a signature to the ticket messages.
This way i can add important links and make it clear from what company the ticket is send from.
The Administrator should be able to edit these texts.
customization of automatic e-mails sent to consumers
Cem Ugur commented
you can add mail contents to https://crowdin.com/project/tawk/.
Paulo Moreira commented
I can setup the interface to Portuguese, but the e-mail templates is still in English.Will be great if I can personalize the e-mails templates to my language.
+1 for, at least, translatable emails. My visitors would like to receive the emails in spanish or catalan
i serve a lot of people which do not speak or write english.
so it would be nice to give them german email templates.
then the ticket system work for me 100%
Do You Like Germany commented
Change the text in the automated emails so you can create a text which fits exactly to your company. That means:
##- Please type your reply above this line -##
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.
It would be better If you could decide by yourself what text you are using