We will to start to use your service to give support to our customers, we bougth the add-on that permit to personalize sometings, but it doesn't let us to personalize the language in the email messages that we send to our customers, there are any way that let us to change the language in these emails?

Ability to translate the email forms into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,

Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #XX"

It would be nice to improve the tickets system with the following features:
- ability to set a custom "from" address
- ability to activate or not e-mail notifications
- ability to edit the template of all e-mails sent to the user

Hi there

When users receive offline messages, can we change the title to our own? Also can we change the "From" name. I don't see any option for this. We can not use it if can not change the title and from name. Please help on this

Many thanks

Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol

Only 22 votes? Very good idea

This is very important, please implement it as soon as possible.

Still nothing with this? We need to change this first mail. We need different languages, we need to edit "From" name.

We need the ability to change text within automatic responder ticket email.

It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!

its a mess on the reply ticket,pls customize it for us

It would be nice to allow for the customization of the message that appears at the end of the chat

"Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox."

I have chosen my language in the widget settings, but this string will always be English, because it cannot be customized.

This also includes email messages, when the visitor receives a mail message from your system, regardless of the language set for the widget.

Yes, customising the email template would be great.

It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

Terms like these in the email notification, should be translated:
A new ticket has been created.
##- Please type your reply above this line -##
Recipient :
Status : Open
Priority : Medium
Assignee :

Please Tawk, keep up the great work!

Please we would really need this feature as well! Kindly consider it.
Thank you in advance!

Certainly we would all appreciate this feature!

this is very necessary

Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

So you can create a text which fits exactly to your company. That means:

##- Please type your reply above this line -##
Hi ___
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.

It would be better If you could decide by yourself what text you are using

Perfect! Your ideas are all I need.