Customize tickets emails
Could be great to add our own logo on the tickets emails + a signature.


To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Marco Antonio Montenegro Tejeda commented
We will to start to use your service to give support to our customers, we bougth the add-on that permit to personalize sometings, but it doesn't let us to personalize the language in the email messages that we send to our customers, there are any way that let us to change the language in these emails?
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Anonymous commented
Ability to translate the email forms into other languages. In particular the ones sent to users, such as the one that starts with "Hi USERNAME,
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #XX" -
Anonymous commented
It would be nice to improve the tickets system with the following features:
- ability to set a custom "from" address
- ability to activate or not e-mail notifications
- ability to edit the template of all e-mails sent to the user -
Tariq Khan commented
Hi there
When users receive offline messages, can we change the title to our own? Also can we change the "From" name. I don't see any option for this. We can not use it if can not change the title and from name. Please help on this
Many thanks
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Anonymous commented
Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol
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Christos Stefanidis commented
Only 22 votes? Very good idea
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Viktor commented
This is very important, please implement it as soon as possible.
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Dejan commented
Still nothing with this? We need to change this first mail. We need different languages, we need to edit "From" name.
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Guy commented
We need the ability to change text within automatic responder ticket email.
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Diego Ramos commented
It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!
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Anonymous commented
its a mess on the reply ticket,pls customize it for us
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Anonymous commented
It would be nice to allow for the customization of the message that appears at the end of the chat
"Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox."
I have chosen my language in the widget settings, but this string will always be English, because it cannot be customized.
This also includes email messages, when the visitor receives a mail message from your system, regardless of the language set for the widget.
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Nick Coppins commented
Yes, customising the email template would be great.
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Anonymous commented
It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6
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Oscar Serrano commented
Terms like these in the email notification, should be translated:
A new ticket has been created.
##- Please type your reply above this line -##
Recipient :
Status : Open
Priority : Medium
Assignee :Please Tawk, keep up the great work!
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Anonymous commented
Please we would really need this feature as well! Kindly consider it.
Thank you in advance! -
Marco Ferrari commented
Certainly we would all appreciate this feature!
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Ulisses commented
this is very necessary
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Serkan Karakoc commented
Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.
So you can create a text which fits exactly to your company. That means:
##- Please type your reply above this line -##
Hi ___
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.It would be better If you could decide by yourself what text you are using
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Tihh Gonçalves commented
Perfect! Your ideas are all I need.