Limitation of one agent to join per chat
We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?
Yes please implement this!
Once anybody initiate chat from website, notification will be received to two members, any one accept and initiate live chat with customer mean another one should not access that chat.
Please do implement this so users can look at staffing levels sensibly.
I agree for this option, some online chat apps have it like LiveChat but still no option in Tawk since this post was written.
Agents should be assigned a limit to answer chats, say 2, if all agents are busy with 2 customers, the chat widget should show status as 'busy' rather than online and can guide the customer to send us an email or call over phone.,
Option to limit number of incoming chats for Agent