Hi,

Thank you for choosing tawk.to and for sharing your suggestions.

We currently don't have a reporting option for Monitoring that includes the offline reports.

Our Reporting Section offers the following:

Chat Analytics
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
First Response Time
Tickets
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
First Respond
Knowledge Base Stats
Articles
Searches
Feedback

We've acknowledged your request and have forwarded it to the development team. They will review this suggestion and add the feature in due course.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!