Display trigger message on mobile = getting more attention
Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.
I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?
This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat widget enable/disable option.
Bogdan
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We have changed the way the mobile widget behaves regarding Trigger messages.
The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
17 comments
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rahul modi
commented
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Jamal Costa
commented
And since it is a free chat service I don’t expect them to fix the issue so do what I did just switch to comm100 is free and customer service is better https://www.firstcallonline.me/
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sent paul
commented
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thanks for sharing this infromation. -
rahul modi
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Robert Gray
commented
Strange, but I have not noticed anything like this before when working with the application. But it is definitely worth fixing, because sometimes such a functionality may need to be used, especially if it is done through https://addons.mozilla.org/en-US/firefox/addon/veepn-free-fast-security-vpn/
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Carlton Boonme
commented
In specific situations, your app might need to get the user's attention urgently, such as an ongoing alarm or incoming call. You might have previously configured your app for this purpose by launching an activity while your app was in the background.
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Gibbs
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Push messages should be personal, timely and relevant. Learn more about how mobile push notifications work, examples and best practices.
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I desire title is the most appealing phase of this unique put up.
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
We have changed the way the mobile widget behaves with reference to trigger messages. It now notifies the visitor there is an unread message in the same way it does when you receive a text message on a mobile phone - a little red 1, or 2 appears on the widget.
The way triggers on mobile was improved at the request of many users. Having a trigger message pop up and cover the screen provided a poor user experience and note very popular with visitors and users alike.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Anonymous
commented
Trigger for display consolle message on mobile phone not only on desktop, with possibility to disable.
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Steve Kaplan
commented
Triggers do not work on Mobile or tablets, but they do work perfect on Desktop. Do you know this?