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Display trigger message on mobile = getting more attention

Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat widget enable/disable option.

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Bogdan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for reaching out.

We have changed the way the mobile widget behaves regarding Trigger messages.

The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have changed the way the mobile widget behaves with reference to trigger messages. It now notifies the visitor there is an unread message in the same way it does when you receive a text message on a mobile phone - a little red 1, or 2 appears on the widget.

    The way triggers on mobile was improved at the request of many users. Having a trigger message pop up and cover the screen provided a poor user experience and note very popular with visitors and users alike.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Trigger for display consolle message on mobile phone not only on desktop, with possibility to disable.

  • Steve Kaplan commented  ·   ·  Flag as inappropriate

    Triggers do not work on Mobile or tablets, but they do work perfect on Desktop. Do you know this?

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