Larger agent's profile picture
As I discussed with the customer service of Tawk. We both feel that the Agent's profile picture is currently too small, so small that the face starts losing facial details. It looks more like a blob or a blur of a human than an actual human.
We both believe that having larger Agent's profile picture will enhance the bond between the employees and customers and make it more personal.
This feedback comes from a designer that owns a design agency, hopefully this will be useful!
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your suggestion.
This is a great idea! Having a larger agent's profile picture will help the branding of the Customer Service team and help improve the customer's overall experience.
The users can have a better view of the person assisting them.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!