Provide a proper editor for Knowledgebase articles
I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.
Admintawk.to (top bird!, tawk.to) commented
This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base.
We are continuing to build out our Knowledge Base product.
We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!