Try to incorporate an easier way to send the message.
Feedback I am getting shows visitors are confused about how to send the message from the chat window. At present only by clicking return. This is especially a problem on mobile and tablet devices where hitting return is not so easy. Some for instance are confusing the close cross button with a send button and just exiting by accident while trying to send. It would be great if an obvious send arrow could appear when typing or something similar.
Robert
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.
Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!
We will post updates once this feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.
Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!
We will post updates once this feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!