Ticket and chat transcript and webhook
I want an option in the admin page that when toggled on, all tickets created from chats will automatically include the chat transcript in the ticket message. On the webhook for "ticket created" event, I want also those transcript to be sent as part of the JSON data.
Thank you for choosing tawk.to and for reaching out.
Each chat that’s converted to a ticket has a chat transcript attached to it.
Select the ‘Click to view’ option to view the chat transcript.
We currently don’t have a toggle switch for making an automated conversion.
We don’t have a feature for sending a file in a JSON format for a Webhook’ ticket created’ event.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!