Limit Tickets to Users
Users are in the habit of opening several tickets for the same subject.
I would greatly appreciate if a resource were available to limit this feat.
Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.
The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.
From now on, grateful for the attention.
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.
I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
José Wilton commented
Os usuários estão com a mania de abrir diversos tickets para o mesmo assunto.
Agradeceria muito se um recurso fosse disponível para limitar essa proeza.
Infelizmente, ao invés de a maioria responder o Ticket Aberto, eles criam mais e mais, prejudicando todo o atendimento.
O Correto seria, após abrir um Ticket para Tal Cliente, ele possa apenas responder a este ticket até que o mesmo seja fechado.
Desde já, grato pela atenção.