Add custom field to sbortcuts ..
For example .. hello {clientname} your speaking to {agentname} how can i help you..
So the names are taken for user and agent ..
If this make sense


Hi, Thank you for choosing tawk.to and for sharing your ideas with us. We currently don't have automation to fill custom fields in shortcuts when answering chats. Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Kate Strokova commented
This is a must have for all widget like yours. Users do like when you address to them to their name and it just an extra point for him to make a conversion at your website. The more personalized approach is used the better for the business. I follow such personalized approach in my project https://xxxstory.best/de.html and we managed to achieve a top level - we personalize our emails, messages in the app, our app and mobile push. So you should look at this feature and implement it ASAP because in your widget people interact and write messages.
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Most fields in the field picker are created by your Looker developers. By using custom fields, however, you can add new custom dimensions and measures yourself. Unlike table calculations, a new custom field becomes a new field picker choice on that Explore for certain users.
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Welcome to the Advanced Custom Fields community forum. Browse through ideas, snippets of code, questions and answers between fellow ACF users.
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