Remove "Was this article helpful?" from chat widget if disabled in KB settings
When disabling "Receive Feedback on Articles" in the KB settings, it removes the "thumbs up/down" from the KB, however it leaves it in the chat widget article.
If disabling this feature, it should disable in both locations, not one.
This is Sienna from tawk.to. Thank you for reaching out.
Once the Feedback option has been disabled, the ‘Was this article helpful?’ feature will be disabled as well.
The ‘Still need help? Message Us’ will continue to appear on the widget.
See this screenshot for reference: https://prnt.sc/1o32zfu
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!