remove the option to edit shortcuts of the agents and only the admin profile have this option
many of my agents edit for a while the shortcuts. If only the admin profile have this option, this problema won't be happen again.
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, our Public Shortcuts feature has no agent restrictions or limitations for specific members of the property.
Public shortcuts allow all agents with access to a property to use shortcuts for that property when answering chats.
Any personal shortcuts you make can only be used by you.
Learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!