Hi Amruth,

Thank you for choosing tawk.to and for sharing your suggestions.

We currently don't have an option for tracking the number of hours your agent is online.

However, you can view and filter reporting statistics for each agent, including chat volume, average chat duration, user satisfaction, first response time, and more.

We offer the following functions for viewing your properties' activities:

1. Statistics in the Dashboard — offers a quick snapshot of the traffic on your site and shows how your agents have been interacting with visitors.

Live Visitors

History

Visitors

Chats

Page Views

Reporting

2. Reporting — download your monthly report

Chat Analytics

Chat Volume

Missed Chats

Average Chat Duration

User Satisfaction

First Response Time

Tickets

Volume New Ticket

Solved Tickets

Ticket Source

Resolution Time

Tickets Reopened

First Respond

Knowledge Base Stats

Articles

Searches

Feedback

3. Weekly Roundups — a snapshot report of the week's activities

Visits

Chats

Offline messages

Missed chats

Tickets

Online hours

Engagement rate

Learn more here:

https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

https://help.tawk.to/article/understanding-reporting

We have noted your suggestion and will post updates once the feature has been approved and implemented.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at support@tawk.to