The current stats are good. It will be great if you can add specific agent stats like, Login hours, No of hours agent is not online on working hours like that.
Thank you for choosing tawk.to and for sharing your suggestions.
We currently don't have an option for tracking the number of hours your agent is online.
However, you can view and filter reporting statistics for each agent, including chat volume, average chat duration, user satisfaction, first response time, and more.
We offer the following functions for viewing your properties' activities:
1. Statistics in the Dashboard — offers a quick snapshot of the traffic on your site and shows how your agents have been interacting with visitors.
2. Reporting — download your monthly report
Average Chat Duration
First Response Time
Volume New Ticket
Knowledge Base Stats
3. Weekly Roundups — a snapshot report of the week's activities
Learn more here:
We have noted your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at email@example.com