Hi Sean,

Thank you for choosing tawk.to and for sharing your challenge.

You can activate the scheduler function to set online hours for your widget.

For example, if your operating hours are 9AM - 5PM, when the clock hits 5PM, the offline form will activate replacing your online status. The form can be tailored to ask visitors to  leave their behind their contact information (so you can get back to them at a suitable time).

To activate your scheduler, follow these steps:

1. Go to ⚙️Administration and select Channels in the left menu.

2. Select Chat Widget.

3. Under Scheduler, select schedule.

4. Select from any of the suggest schedules or click Advanced to modify your operating times

Here is how the scheduler behaves:

- When agents are online and the widget is scheduled to be online, the widget will be online.

- When agents are online and the widget is scheduled to be offline, the widget will be offline.

- When agents are offline and the widget is scheduled to be online, the widget will be offline.

- When agents are offline and the widget is scheduled to be offline, the widget will be offline.

Please note that if the scheduler is offline, the widget will also be offline.

To learn more about the scheduler's Behaviour: https://help.tawk.to/article/using-the-widget-scheduler

If you would like to give visitors another way to get in touch with you, you can modify your offline widget greeting to include your contact details (e.g., “We are currently closed. For urgent matters, please contact us at +12345 …”).

Follow these steps to modify your widget greetings:

1. Go to ⚙️Administration and select Channels in the left menu.

2. Select Chat Widget

3. Under Widget Content, click Edit Content

4. Select Offline and customize your greeting message and contact form.

You can find more information about customizing your widget greetings here: https://help.tawk.to/article/modifying-chat-widget-greetings

If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is my email: elle@tawk.to. I'd be happy to help!